walkMapper vs NYC HOPE Survey

The Walkmapper mobile app makes it easy for pedestrians to report problems or request new street features on the go, while increasing their chances to get a resolution. The app streamlines and automates the complex process activists must go through to get any issue resolved. Walkmapper allows the user to report 71 street conditions that a pedestrian may encounter on the sidewalk, at the curb or in the crossing. Many of them cannot be reported today on 311, and even fewer from a mobile phone. Visual symbols and pictures makes the tool accessible to a diverse population. By giving the option to capture multiple complaints and then submit them later at the end of the day, Walkmapper facilitates street audits. Walkmapper empowers users to escalate problems to elected officials, social media and others. Complaints can be easily resent, to ensure that City agencies will respond, thus increasing the chances to get a resolution. Walkmapper on the web is an analysis tool: it provides aging of complaints, shows surrounding 311 or Walkmapper complaints on a map, and allows downloads of complaints, further assisting in the Street audits.

The NYC HOPE Count app allows Hope users to join and switch teams to which they are assigned. Each user can view their assigned survey areas associated with their team on the map screen. From the main map screen, users can select areas and submit survey's associated with the activated area for each homeless individual they encounter. The data collected in via the Annual Hope Count is used to help solve homelessness in New York City and to better serve the city's homeless population.