Command Works vs MBS Field Tech

Command Works is a next generation productivity app in which our Clients build tickets custom tailored to their needs, capturing their workflow and digitizing all of their work. This enables automation, calculations, warnings, and other advanced features that eliminate data entry and inefficient processes. Never lose another ticket. Never get another unreadable or incomplete ticket. Scalable, easy to use, and efficient, our clients save big on operations costs. Our Users can: Capture work documentation Complete work records Instantly access, review and bill customers Share tickets with co-workers Fill out tickets out of Cell/internet range And More!

The MBS Field Technician app allows your field technicians and other employees to manage their work while they are in the field or on the road. This app serves as the mobile companion to CDG’s MBS solution for customer care and service management. Technicians, installers, and other staff can update customer premise equipment, assign available equipment for service orders, work trouble tickets, and handle tasks through personal calendars. With improved mobile access, including data storage when network access is not available and text messaging support, MBS Field Tech can help improve your overall customer support and the efficiency of your workforce. MBS Field Tech includes: Create, update, and complete trouble tickets and tasks. Manage tasks through your personal calendar. Manage customer premise equipment from the field, including sending provisioning requests directly to the MBS SAM (service provisioning) module. Easy access to equipment “pick lists.”