Text vs Builder CMS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Text
This platform provides customer service and sales tools for businesses. It enables real-time support, lead qualification, and efficient ticket management on the go. Enhance customer experience and boost sales with instant responses and automated engagement.
- Real-time customer support
- Incoming message sneak peek
- Ready-to-go responses
- Multi-channel support
- File sharing
- Automated greetings and routing
- Built-in ticketing system
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Your business doesn't stop when you close your laptop. Text puts you in the moment a customer needs you, wherever you are, even on a weak connection. That starts with what's already in your pocket: - Customer details - Incoming message sneak peek & ready-to-go responses - Multi-channel support - File sharing - In-app and push notifications - Agent list with editable profiles And here's what you can do with it: 1. Solve customer problems in a flash See what customers are typing before the message is sent. Answer repetitive questions with ready-to-go responses, and keep customers happy without making them wait. 2. Support smarter, not harder Automated greetings recommend products and engage customers based on what they're doing on your site. Chats route themselves to the right team, so nothing sits in the wrong queue. 3. Catch the cart before it's abandoned See what a customer's adding to their cart right now, plus their full order history. Step in and close the sale before they leave, all from your phone. 4. Solve tickets anytime, anywhere Manage complex cases inside your Android app with the built-in ticketing system. Reassign tickets between groups and find status in seconds. 5. Close more sales Engage prospective customers while they're still on your site. Reach a new lead the moment it lands, call or message straight from the app. 6. Support more, without adding headcount Offer support to several visitors at once, and reply faster, keeping satisfaction high even as you grow. Install Text on your mobile and stay close to the business in minutes. Support customers, catch a sale, or jump into a chat, wherever you are.
Builder CMS
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CMS Application. Community Management Systems (CMS) was founded by a team of management consultants and technologists that have over 35 years experience in developing custom solutions for clients ranging from the Fortune 50 to start-up companies. Our team is a mix of industry, technology, and efficiency experts that are driven to provide the best valued solution for our customers. The team is constantly reviewing changes in the industry to keep CMS current with industry best practices.
Screenshots
Verdict
The clearest difference is update cadence: Text at every 3 weeks against Builder CMS's every 2 months. Builder CMS's advantage is iOS requirement (14.0 vs 18.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Text ships an update every 3 weeks, Builder CMS every 2 months. The most recent releases landed on November 7, 2026 and October 29, 2026 respectively.
| Parameter | Text | Builder CMS |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (112 ratings) — better | — |
| Positive reviews | 32.1% of reviews | — |
| Number of ratings | 112 — better | — |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 114 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | Text, Inc | Community Management Systems, LLC |
Bugs and requests
Text
Reported bugs
23 issues- Cannot save pictures after update
- Live chat bugs on latest iOS, chat jumps
- iPad app broken in landscape mode, limited to iPhone display
- Message delays or lost messages
- Editing a chat sends unedited version
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- Auto-correct or punctuation messes with typing, words disappear
- Latest version glitches with notification errors
- Text box in Helpdesk tickets infuriating, won't let you enter a single quote
- When typing, screen shifts up hiding content
- Pressing 'enter' does not submit message with Bluetooth keyboard
- Chat redirected to another place, potential hack
- App freezes, appears no internet
- App turns chat on automatically even when turned off
- Cannot zoom or rotate screenshots
- Notifications are late, missing chats
- Notifications not reliable, causing missed chats
- Old LiveChat app would work when phone was locked, new Lite app logs out
- Notifications don't work
- Last update not optimized for iPhone
- Misses notifications
- No iPad support, no landscape mode
- Original LC app left account logged in even though app wasn't connected
- Error messages when downloading app
Requested features
15 requests- Add back in-chat notification for new customers
- Add dark theme for Apple users
- Add Turkish language support
- Add shortcut keys for keyboard users
- Allow rotation 180 degrees for charging
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- Ability to switch to desktop mode for more functions (statistics, etc.)
- Fix text input on HelpDesk tickets to allow single quotes
- Fix redirect path when opening tickets from emails
- Add ticket system integration
- Add ability to see and reply to Tickets
- Translate app and Mac version into Ukrainian
- Add more detailed customer information (location, current webpage, device) to the app
- Revert to the old app version
- Bring back notifications from the old app
- Allow app to work when phone is locked
Builder CMS
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Text
No in-app purchases
Builder CMS
No in-app purchases









