MyOperator vs OMX Sync

MyOperator has always aimed to empower businesses of all sizes and nature with a simplified and automatic call handling process. Our call management mobile app will bring the required ease and efficiency in your business call handling process. Primary features of call management app: Virtual and tollfree number IVR solution Call tracking Detailed call reports Real-time updated logs Customer call recordings Comprehensive panel Click-to-call The provided virtual number facilitates your team to attend multiple calls parallelly and eliminates the chance of missing any customer call. The automatic call routing feature facilitates your agents to attend customer calls directly from their mobile phones. The IVR feature in our call management app enables you to greet your callers with a professional voice message and connect them with their concerned agents directly basis their selection in the IVR menu. MyOperator call management app provides real-time reports which assist you in ensuring constant and effective supervision of your team. The live dashboard provided in the mobile app gives you a complete view of your team’s activity and productivity on your fingertips. MyOperator call management app for mobile also facilitates you to review your call recordings, check the history of each account, lead, or contact and see the full context around every conversation. The call management app also allows you to monitor why your incoming calls are being missed, spot longer-than-usual hold times, and track historical trends to boost both individual and team performance. Multi-user login of the call management app: MyOperator call management app comes with permission-based multi-user login. For businesses who want to exercise full control over user rights and don’t want to hinder their and the employees’ work convenience even a tad, our permission-based Multi-User login allows you to do the needful. 1. Super admin: They have complete control of the mobile app and get access to all the reports, both agent and department wise. They can also change the role of other users of the mobile app and have full access to other user’s account. 2. Manager: These managers are the head of the department and have complete access to the user accounts of their department. They don’t have any access to the functionalities of the other departments. 3. Basic: The basic users have access to only their accounts and cannot check the activities of other users or departments. Working of the call management app: As your customers dial your virtual business number, they are greeted with a customized voice message and an IVR menu is played. As per their selection, the call is routed to the concerned agent/department. Simultaneously, the call management app tracks and records the ongoing call. As soon as the call is cut, complete details of the call, like the recording, location of the caller, timing of the call, agent they spoke to, everything is updated on the panel. The data is automatically stored on the cloud, accessible to you anytime in the future. Call management app also allows your users to schedule their followup to ensure a timely callback for the customer. Why MyOperator call management app? The call management app is swift and easy-to-use. Simply download the app, log in with your email id and phone number, and it’s ready to use. You get 24*7 customer support for any doubts or issues you might have with your MyOperator account. We provide customized and best-possible pricing as per your business needs and call volume and it will be based on a pay-as-you-go basis. We’ve implemented the finest industry data security measures, which are protected with multi-level layers of safety and ensure 99.9% upload time of our servers.

How the Task Automation App Helps Save 5 Hours Per Employee Daily? Effortless Task Assignment Task Distribution Effortless Task Delegation with WhatsApp Reminders & Real-Time Performance Reports Recurring Tasks - Daily, Weekly & Monthly Automate Regular Tasks Set recurring tasks for daily, weekly, or monthly routines to keep operations on track without manual reminders. Task Progress Monitoring Real-Time Updates Stay informed about ongoing tasks and team progress, ensuring timely updates on work completion. Task Tracking & Performance Insights Department Dashboard Monitor real-time task statuses, receive completion alerts, and track key milestones across your departments. Employee Performance Metrics Evaluate employee contributions with detailed performance scores, enhancing accountability and goal tracking. Reminders & Alerts Instant WhatsApp, SMS & Email Alerts Automated notifications via WhatsApp, SMS and email to remind employees about tasks and deadlines. Daily Task Reminders on WhatsApp Employees receive daily reminders for pending tasks, encouraging prompt action and efficient time management. Notification of Task Alerts Admins and managers can subscribe to tasks to receive updates about their progress and status. Eliminate Miscommunication Audio Notes for Task Clarity When assigning tasks, add detailed voice notes for clear instructions on task execution or specific do's and don'ts. Key Responsibility Areas (KRAs) Assign, update, or modify KRAs for every team member, ensuring clear expectations and accountability. Pre-built Task Templates Access ready-made templates for common department tasks, saving time on task creation and ensuring consistency. How the Task Automation App Works 1. Set Up Your Account Add team members, assign roles, and define daily, weekly, and monthly tasks. Organize teams by departments for efficient task allocation. 2. Delegate Tasks to Your Team Assign one-time or recurring tasks with comprehensive details, deadlines, priorities, and attachments. Team members can communicate via comments to update progress or seek clarification. 3. Instant Notifications to Your Team Team members will receive immediate task notifications through WhatsApp, ensuring they stay on track and aware of their responsibilities. 4. Track Progress with Performance Insights Monitor task completion in real-time and review performance scores, identifying areas of improvement for better productivity. Benefits of Using the Task Automation App • Save Time: Streamline workflows with seamless task automation. • Boost Employee Satisfaction: Create a more organized, stress-free work environment. • Access Tasks Anytime: Manage tasks from any device with internet access. • Stay Focused: Keep your team aligned with clear priorities. • Increase Productivity by 10x: Improve task efficiency and workflow management. • Meet Deadlines Consistently: Reduce stress and ensure timely task completion