XOi Vision Live vs Visual Support

XOi’s VisionLive app allows your techs to virtually connect and collaborate in real-time for faster training and problem resolution direct from the field. The app allows you to access a virtual, interactive environment from your team’s existing smart devices, enabling: Real-Time Remote Video Support • Efficiently grow and scale your team by virtually connecting newer techs with more senior team members. Live Video Pausing & Markup • Easily pause the live call to quickly talk through and troubleshoot onsite issues. Live Document & Resource Sharing • Quickly share live links, documentational materials, and notes with your tech. Remote Control Capabilities • Remotely control your tech’s phone or device. Perfect for jobs in dark or cramped crawl spaces, basements, or attics. Upload Video to the Knowledge Base • Repurpose recorded calls for training and support.

The Visual Support – Corporate App is an optimized version of Visual Support App for corporate networks (Proxy, Firewall, Access Control). For a general usage, we recommend to use Visual Support App. Such as Visual Support App, Visual Support – Corporate allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your iOS device or by sharing your screen. During the interaction you can leverage advanced capabilities as: - HD Audio - Video frame rate auto adapt - Screen sharing and co-browsing - Live remote pointer - 2 ways drawing and annotations - Pause video, photos and picture saving - Session recording The app does not allow the remote agent to access any data stored on your device.