IOI Support vs Residensi Aurora

IOI Support is a platform that allows property owners to submit feedback and defect reports to IOI Properties, at their convenience. At the same time, owners are able to track on the progress updates of each report submitted till it is resolved. This platform also serves as a communication platform between the owners and IOI Properties.

Residents and prospects can view relevant information 24/7. This accessibility improves customer service and promotes resident satisfaction, while reducing the burden on staff to support inquiries and fulfill requests. Believes effective communication is the key measurement to successful Property Management and that is why we have created Residensi Aurora portal to help Property Managers run in a more effective manner as more work is accomplished, proactively serving your Association Board members, homeowners and tenants. Residensi Aurora provides the platform to allow management staff to communicate efficiently with residents, hence resolving issues in an effective manner. Residensi Aurora is a user-based system and requires login, thus only residents of the particular community are given access to the system. With Residensi Aurora, management staff are able to perform efficiently and in turn, reduce the operating costs for the management office.