Gryphon Post vs Tommy

Gryphon Post-Call Dashboards deliver the conversation insights and intelligence that empower revenue and customer experience leaders to proactively manage the end-to-end performance of customer-facing organizations: - Access at-a-glance views of activity metrics and key performance indicators to improve short- and long-term decisioning - Analyze employee performance against established benchmarks to ensure revenue targets, support metrics, and other KPIs remain apace with projected goals over time - Leverage analytics and conversation intelligence insights to deliver targeted feedback and needs-based training to drive improved call outcomes and higher-quality customer engagements - Alleviate stressful scenarios and cumbersome tasks with integrated automation that enables reps and agents to focus on their customers and prospects, rather than manual tasks

Tommy is the universal employee scheduling app, team messenger, timesheet app, and workforce management system for teams on the go. People use Tommy to build remarkable employee experiences. With Tommy, your iOS device becomes your teams best friend helping to streamline your business and fetch you more time. WHY EMPLOYEES LOVE TOMMY? • See who you’re working with. • Trade shifts (instantly or with approval). • Team messaging that respects personal time. • Get instantly notified of new shifts. • Easily manage availability and time off requests. • Clock in and out of shifts in-app. • Make the fun stuff easy with reminders for expiring documents. WHY MANAGERS LOVE TOMMY? • The team is up-to-date with announcements, private 1:1 chat, and group chats. • Employee scheduling with advanced cost analysis. • Quickly find replacement staff for shifts. • Approve shift trades between team members (with cost impact review). • Manage time off requests with ease. • Review and approve important documents from team members. • Approve/decline employee timesheets on the go. ABOUT TOMMY: Build remarkable employee experiences to be as simple or as advanced as you require. Here are some features you can activate for your team on Tommy today: • Employee Scheduling • Advanced cost analysis. Know how much a shift will cost before you publish or make changes. • See availability preferences and time off requests as you schedule. • Warnings for conflicts and overtime rules. • Employees can set reminders for upcoming shifts, helping them be on time. • Find replacements fast. Allow employees to apply to drop a shift with potential replacements to request the shift just pending your approval for fast and flexible scheduling. • Time Clocking • Turn any device into a Time Clock Kiosk. • Don’t want phones at work? Fair enough. Turn any device into a Time Clock Kiosk. • Field based team? Clock in and out using GPS and Selfie capture. • Forgot to clock-out? Not a problem. Automatically clock out employees at the end of their shift. • Team Messaging • Announcements. Pin messages to the top. • Fast 1:1 chat and group messaging. • Start a chat on phone, finish on desktop. • Voice memos. • Share photos and files. • Real-time push notifications. • Leave Management • Set leave policies. • Show leave balances to team members. • Approve/decline leave requests with notes. • Wage Profiles • Regular hours and rates. • Daily/Weekly overtime rules. • Shift rules/hard limits. • Leave accrual policies. • Integrations • Connect with platforms you already use. Save time and money by connecting your existing software to Tommy for smarter scheduling and simpler payroll. Simplify and empower your team with Tommy! Terms of use: https://mytommy.com/terms/ Privacy policy: https://mytommy.com/privacy/