UDILink vs EUDAMED

UDILink provides medical professionals with easy, instant and accurate communication channels for medical device complaints and feedback to manufacturers as recommended by the FDA and similar authorities. Professionals can use their smartphone to: 1. Scan the Unique Device Identifier (UDI) barcode, instantly identifying the manufacturer, device model and serial / batch data. 2. Register themselves and/or the hospital as verified users, saving repeated self-identification. 3. Set communication preferences and urgencies – from detailed tracking to just outcome notification. 4. Provide easy to fill the description of the problem. 5. Upload photo and video evidence straight from your smartphone. With UDILInk, you can create and edit a full report on the spot using your smartphone, and send it to your usual company representative or the manufacturer specified call centre. UDILink is intended for hospital clinical and technical staff as well as consumers of medical devices who may not have easy access to the manufacturer. UDILink complies with security and privacy laws and helps companies fulfil compliance with post-market surveillance and reporting. Benefits for users: • Quick, efficient, accurate complaint and feedback reporting platform for users – hospital nurses, unit managers, technicians, service staff, consumers. • Make report at the time of the problem, when memory fresh, witnesses are present, and data is available, not days later. • Identify full device details with one snapshot using the mandated UDI barcode on every device. • Capture evidence of malfunction which may not be easily reproducible later. • Easily capture and upload photo and video evidence at the time of the problem – product appearance, software behaviour or error messages. • Guided complaint description – ensures key descriptive, risk and urgency information avoiding multiple inquiries for details, phone calls, representative visits. • Instant lookup of manufacturer contacts • Instant updates on complaint progress within the App. • Update complaint data any time • Multimedia text with a company representative Benefits to Manufacturers • Obtain more and higher quality postmarket feedback, improving product safety, performance. • Improve ISO13485 / 21CFR820 post-market feedback compliance given the increasing regulatory focus on this area; including platform in PMS Plan and data in PMCF / PSUR. • Obtain timely feedback that is well described, complete, accurate and supported by actionable evidence. • Reduce call centre and support staff load from chasing customers with phone calls for details and follow up. • Reduce multiple Field Engineer callouts to identify the device, get the full story from witnesses and then still often fail to define or reproduce the problem. • Improve reliability of postmarket trend analysis, reduce uncertainty and false investigations. • Use complaint handling as promotion; Improve customer satisfaction and loyalty. Benefits to Patients: • Safer, more effective medical devices.

Search the European medical device database from your phone. EUDAMED App gives you fast, read-only access to the public data of the European Database on Medical Devices. Whether you're standing in a stockroom with a device in your hand or reviewing a supplier at your desk, you get the registered facts in seconds — no login, no account, no setup. SCAN A LABEL Point the camera at the UDI barcode or QR code on a device label. The app parses the application identifiers, extracts the UDI and looks the device up directly in EUDAMED. No barcode at hand? Type the UDI manually. FIND DEVICES Search the device registry by: • Reference or catalogue number • Device trade name • Actor ID / SRN of the manufacturer • Primary DI • Basic UDI-DI (the device family identifier) • EMDN nomenclature code Combine criteria to narrow down large result sets, and see the registered details: device name, risk class, nomenclature, status and the responsible economic operator. FIND ACTORS Look up the economic operators behind a device — manufacturers, authorised representatives, importers and producers of system/procedure packs. Filter by legal name, SRN, actor type, registration status and country of registration. BUILT FOR THE JOB • Recent searches saved per field, so repeat lookups take one tap • Clean, native iOS design — no clutter, no ads • Results come straight from the official public API, so you always see the current registered state • Read-only by design: the app never submits, edits or registers anything WHO IT'S FOR • Regulatory affairs and quality teams — check registration status, Basic UDI-DI groupings and EMDN assignments for your own portfolio or a competitor's. • Hospital procurement and biomedical engineering — confirm a device on the shelf is registered, and see which operator is responsible for it. • Distributors and importers — verify a manufacturer's SRN and the actor chain behind a product before you take it on. • Notified body staff and anyone who needs a registration checked away from a desk will find it just as useful — scan the label, get the answer. PRIVACY No account. No tracking. No analytics. Your searches stay on your device. IN-APP PURCHASE Searching devices and actors in the EUDAMED database is always free and unlimited. The first 20 UDI barcode scans are included. After that, a single one-time purchase unlocks unlimited scanning. No subscription. No recurring fees. Buy once, use forever. Restores automatically on your other devices. DISCLAIMER EUDAMED Mobile is an independent application and is not affiliated with, endorsed by, or operated by the European Commission. Data is retrieved from the publicly available EUDAMED interface and is provided for information purposes only — it is not a substitute for the official database or for regulatory advice.