Supportmate Client vs Plan Tracker Portal

This app is used by clients to get to know the details about their upcoming service appointments. Clients would need to register for Supportmate – access is provided by the company they are associated with. After registering they would need to download the app and login using their credentials.

Plan Tracker is available in three different versions to help NDIS participants, service providers and support coordinators have a simpler, easier NDIS experience. Plan Tracker for participants gives people the tools to more easily manage their NDIS funds, with: • Simple, clear overviews of spending and budgets • Full control and transparency over your invoices • Fast reimbursements for out-of-pocket expenses • Submit your questions directly through the app Plan Tracker for support coordinators offers complete visibility over all your Plan Tracker participants' plans and spending, so you can manage everything from one central place. • Up-to-date information about your participants’ plans and spending • Option to search for NDIS plans by customer or date-range, so you can identify your priorities • Detailed reports on your participants’ spending, including under and overspending, budgets, including what’s being claimed by providers and the status of invoices • And much, much more! Plan Tracker for service providers makes it super simple to create and track all your customer invoices that are plan managed by us. • Create invoices from ready-made templates in a fraction of the time • See the status of invoices and when to expect payment • Have quicker invoice processing with FastPay • Submit questions directly through your app • And much, much more! To learn more about Plan Tracker, visit plantracker.com.au/tools. If you are a customer and would like to organise access, call our friendly Customer Care team on 1800 549 670 and they will help set you up.