SAS Flex vs Patient Stream CRM

SAS Flex gives you full control of your answering service right from your phone. Stay connected to your callers, review call activity, and manage your on-call team from anywhere. With SAS Flex, you can listen to calls, read transcripts, send and receive text messages, adjust schedules, and keep your operators informed in real time — all from one easy-to-use app. Build stronger customer relationships, improve quality assurance, and make sure your business never misses a call. With the SAS Flex app, you’ll be able to: • Review every call in detail — listen to recordings, read transcriptions, rate call quality, and add notes for your team. • Text your callers directly and receive SMS replies right inside the app. • Tag and organize calls to keep your account clean and searchable. • Rate and review calls to help improve quality assurance and operator performance. • Block unwanted callers and manage IVR call activity. • Adjust your on-call staff schedule on the go, so the right person always gets the right call. • Add and edit FAQs to keep our operators updated with the latest business information. • Post operator alerts for urgent updates, special instructions, or quick internal messages. • View real-time reports, including minutes used, plan details, and balance information. • Place your account on “Hold My Calls” when you want to temporarily stop warm transfers. About Specialty Answering Service: Specialty Answering Service provides live and AI-assisted answering solutions for small and midsize businesses. Our professional receptionists answer calls, dispatch messages, and support your team 24/7 — helping you build trust with every customer interaction. Over 5,000 businesses rely on SAS to manage their communications and keep operations running smoothly. Try Specialty Answering Service free today and experience how effortless great customer communication can be.

98% of texts are opened and 89% of your customer prefer them to phone calls and emails. SMS text messaging is the best way for a business to both reach out to customers and for customers to reach a business. We make it easy, including the ability to text enable your current business phone number. Start connecting with customers today. Start sending text messages to your customers in seconds, use text & sms to: Confirm appointments. Market special offers. Connect with customers searching on Google. Convert leads into customers. Save time and resources Still making phone calls to confirm appointments or reach out to new customers? Not only is this process time consuming, it is ineffective and inefficient. Using SMS you and your customers can quickly exchange messages without having to wait for a time when both parties are free. Many customers quickly see upwards of 50% time savings per staff member when using text vs the phone. Generate customer reviews More Reviews = More Customers -- Raise your Google rankings and improve your SEO by automatically generating more positive customer reviews. Fully automated or manual, cross-post great reviews to social media and your website automatically. Manage & Respond to Reviews Anytime you get a new review online you'll be instantly alerted, you can respond from right inside the software and make sure that you're keeping up on your reputation across the entire web and mobile.