Infobip Conversations vs Gallabox

Infobip Conversations app is an intuitive and scalable mobile cloud contact center solution suitable for remote work, part-time support, and after-hour scenarios. ***** Improved Employee and Customer Experience Conversations app provides your agents with all the features they need to deliver memorable customer experience across touchpoints, enabling them to engage with customers in real-time cross-channel communication directly from their smartphones. ***** Greater Workforce Flexibility and Agility The app is designed to give your workforce much-needed flexibility and agility, not offered by traditional call centers and desktops. It will empower your agents to manage customer inquiries from their phones and enable sales and field support to provide customer service on the go. ***** Seamless Interaction at Your Fingertips - Message your customers from anywhere – home, office, or in-store - Optimize working hours flexibility - Easily access agent conversation lists - Receive push notification for incoming messages - Sync conversation history with the web portal - Change conversation status and agent availability - No additional agent license is needed ***** App Features - Real-time multi-channel messaging in the native smartphone environment - My Work web interface overview with quick access to agent conversation lists - Chat-like user experience for messaging with end-users - WhatsApp templates as easy conversation starters - Ability to display and send all types of multimedia - Location sharing More features are coming soon, so stay tuned!

Gallabox is the most preferred WhatsApp Automation platform used by 10,000+ fast-growing businesses across 45+ countries. It is built to help growing businesses make the most of their WhatsApp conversations and turn hot, qualified leads into deals. Gallabox is a purpose-built, no-code conversational commerce platform designed to modernise and automate customer conversations on WhatsApp for small and medium-sized businesses. Gallabox stands out with its focus on streamlining and enhancing sales and marketing conversations on WhatsApp. It offers a unified dashboard, collaborative features, private notes, product catalog integration, automated payment collection, quick replies, and the power of AI with GPT. Promptly address your customers' queries to enhance conversions and expand the base of your qualified leads with Gallabox’s intelligent chatbot and conversational tools. 1. Shared Team Inbox: A unified dashboard lets multiple agents respond to queries via one WhatsApp number. 2. Bring Your Team Together: Add multiple teammates and assign or reassign chats to manage conversations better. 3. Share Private Notes: Send private notes to your teammates and guide them better to finish a conversation on time. 4. Show Product Catalogues: List your product catalogues within your WhatsApp Business profile with ease. 5. Simplify Payment Collection: Accelerate your payment cycle with automated reminders and confirmation messages. 6. Use Quick Replies: Instantly create and organise quick replies to boost the efficiency of the chat agents. 7. Tap Into the Power of AI: Master conversations with a GPT-powered compose box, rich-media options, and more. Connect with over 2.7 billion users on WhatsApp today! Sign up for Gallabox now to get WhatsApp Business API access and manage business processes easily on WhatsApp with brand-new features like WhatsApp Flows.