Infobip Conversations vs Ibope

Infobip Conversations app is an intuitive and scalable mobile cloud contact center solution suitable for remote work, part-time support, and after-hour scenarios. ***** Improved Employee and Customer Experience Conversations app provides your agents with all the features they need to deliver memorable customer experience across touchpoints, enabling them to engage with customers in real-time cross-channel communication directly from their smartphones. ***** Greater Workforce Flexibility and Agility The app is designed to give your workforce much-needed flexibility and agility, not offered by traditional call centers and desktops. It will empower your agents to manage customer inquiries from their phones and enable sales and field support to provide customer service on the go. ***** Seamless Interaction at Your Fingertips - Message your customers from anywhere – home, office, or in-store - Optimize working hours flexibility - Easily access agent conversation lists - Receive push notification for incoming messages - Sync conversation history with the web portal - Change conversation status and agent availability - No additional agent license is needed ***** App Features - Real-time multi-channel messaging in the native smartphone environment - My Work web interface overview with quick access to agent conversation lists - Chat-like user experience for messaging with end-users - WhatsApp templates as easy conversation starters - Ability to display and send all types of multimedia - Location sharing More features are coming soon, so stay tuned!

La soluciones de gestión de Tacú Sistemas, ahora comparten nuestra app para dueños. Junto a nuestros sistemas, este componente ofrece una experiencia completa de control para dueños y gerentes que usan nuestros productos. Tacú Sistemas, pone a disposición sus aplicaciones móviles totalmente integradas al sistema central, ya sea instalado local o en nuestra nube. Con esta app para dueños (podrás encontrar también para vendedores y clientes), te damos el control total del negocio. Además es totalmente personalizable. Creemos que es un gran diferencial de nuestro servicio ya que te permite enfocarte en aquellos aspectos del negocio donde querés trabajar y progresivamente modificar o agregar nuevos indicadores. La App de Dueños es la frutilla del postre de todos nuestros sistemas, ya que te permite ver todo el proceso de tu negocio, desde ventas, pasando por stock, proveedores, caja y compras. Es la herramienta con la que esperamos tengas el control total del negocio como si estuvieses en él. Te invitamos a probar nuestra plataforma contactándose a través de infotacu@gmail.com.