OPTX vs AEX Field Services

The OPTX mobile app now gives you on-the-go access to the in-depth Player Profile including the Play Detail, Offers, Contacts, Trends, P&L, Survey, Notes, and Transactions. Also available on the mobile app are Live Floor Monitor and Summary so you can keep tabs, in real-time, the players and trends on the casino floor. The Reservations feature allows you to access all arrivals, in-house, departures and off-property logged hotel reservations. Additionally, you can log a contact, request code, and issue a comp all with the ease of the new OPTX mobile app.

Focusing on automation of field service, asset and mobile workforce management, Field Squared enables enterprises with a large, distributed field workforce to digitally transform, automate and streamline field service operations, from the frontline to back-office systems. Field Squared is flexible, scalable and purpose-built to optimize the efficiency of your mobile field workforce—online or offline. Unlike single-solution software on the market, Field Squared is easily configurable to your business needs now and, in the future, across any industry. Features & Capabilities: • Work order management • Digital mobile Smart Forms for field data capture • Scheduling, dispatching and route optimization • Asset management and maintenance • Mobile workforce management • Customer experience management and notifications • Real-time in-app messaging and collaboration • Field service reporting, analytics and business intelligence Benefits: • Utilize work order management, scheduling/dispatching and advanced routing capabilities • Enable real-time in-app messaging and collaboration across your work orders, field service as well as asset management jobs • Capture field data, from photos to barcode scans, signatures and more, with digital work order forms • GPS team location tracking of your field workforce and assets in real-time – know where your field technicians are and where they have been, including a historical replay of their tracks • Map team locations in real-time and schedule or adjust routes as needed • Easily access customer work orders and history with a light CRM built-in • View a calendar of upcoming work order jobs • Access context-sensitive operating procedures to help get the job done right the first time • Manage and maintain assets via our native hierarchical asset registry • Works offline and online, automatically syncing changes when connectivity is restored • Leverage the Workflow Engine to quickly create automated workflows across your field service operations—from routine to highly complex processes • Integrate your back-office systems for seamless orchestration of notifications, events and follow-up actions as they happen in the field, such as ERP, CRM, AI/analytics tools, HR programs, GIS, outage management solutions (OMS), support ticketing software, and more. • Create automated approval workflows