Proemion Machine Companion vs DATRON Remote Help

The Machine Companion App acts as an extension of your machine, providing valuable insights and effortlessly linking OEMs, Dealers, and Machine Owners. Working in tandem with our Proemion telematics solutions, this app unlocks the full potential of your machines, streamlining their movement, management, and maintenance. Key Features: - Comprehensive Machine Insights: Effortless machine monitoring from both the list and map views, allowing for seamless tracking of crucial machine metrics such as status, warnings, key work metrics. Moreover, it delivers a detailed breakdown of operating hours, fuel efficiency, and battery status, along with geolocation and location history. - Geolocation Sharing: Share or navigate to the machine's location with ease. The app provides live and static location sharing options for enhanced convenience. This simplifies tasks like requesting a logistics provider to pick up and deliver a machine. - Maintenance Management: With our maintenance feature, you can track machine-specific maintenance tasks and additional services performed. Checklists for executed maintenance services, along with the acknowledgement process, ensure comprehensive documentation of actions and accountability of service completion. - Diagnostic Solutions: Our diagnostic solution enables detection and diagnosis of all active DTCs for your fleet. This empowers machine owners to take action to address issues before they escalate, thus minimizing downtime, maintenance costs, and ultimately increasing efficiency. Download the Machine Companion App now and streamline your machine management like never before!

With the DATRON Remote Help App you connect to our experts via live video and get first-class support without much effort and cost. Once you use DATRON Remote Help, we see what you see in order to solve your issue efficiently and quickly. Within the app, among other things, augmented reality annotations can be placed on objects. At the same time, it allows us to access uploaded documents together. With DATRON Remote Help, machine operators and DATRON service employees get an interactive platform through which our experts can support them remotely. By using the app, you reduce email traffic, thus saving time and nerves, shortening downtimes of your machines, reducing travel times and costs, and can optimize your internal processes around maintenance and repairs. The most important functions at a glance: LIVE Video With the LIVE Video function, the machine operator or service technician enters into direct contact with one or more DATRON experts via smartphone, tablet or smart glasses. We see what you see, so we can quickly provide a reliable remote diagnosis TRANSFER FILES AND DOCUMENTS Within the chat functionality, you can send screenshots, images and PDF documents within seconds. INDIVIDUAL AND GROUP CHAT You have the option of sharing data with each other in individual and group chats via file sharing. A huge advantage, especially in noisy industrial areas, for fast data exchange in online and offline working environments. ONLINE/OFFLINE NOTES Label and mark up what you see directly during video calls. In case of poor cellular or internet coverage, simply take a screenshot or photo, label it and send it to the expert as soon as reception is restored.