ifms vs Dirghayu

ifms Helpdesk is a web call center to simplify and enhance the quality of service to your customers through quick response times and better communication. This advanced tool is available online accessible through standard web browsers. Through smart helpdesk customers can communicate directly with the service provider. At any time your customers can submit a complaint, raise a request work, upload images and documents.. Your maintenance team will operate in most efficient and professional way possible.

Central Pension Accounting Office (CPAO) is providing various services to stake Pensioners through its Mobile App. CPAO has developed a DIRGHAYU Pensioners Mobile App for use of pensioners for availing various services. Pensioners/ Family Pensioners can register on the DIRGHAYU Mobile APP by providing PPO number, Date of Birth & Date of Retirement/Date of Death (in case of Family pensioner). This Mobile App provides the following features:- • Facility to view the Pensioner Profile • Digital record of Pension & Revision Orders • Download facility of pension/Revision orders sent to banks • Tracking status of pension processing • Facility for obtaining feedback of pensioners • Monthly details of pension payments • Registration of Help Request and status check Features of APP :- • Navigation One can navigate all important details like Basic Pension, Number of Revisions that have taken place till date, Number of help request registered and last amount paid to pensioner. • Last 24 Payments / Transactions Details Display last 24 payment/Transaction details if available for particular pensioner • List of SSAs issued Display list of all SSAs issued for particular pensioner. User can download any available SSA from this section in .pdf format. • List of Registered Help Requests Enable pensioner to view all Help request registered till date and also check their status.