Shape Software vs Viato Phone
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shape Software
This cloud-based sales software uses intelligent automation to streamline and organize daily tasks. Connect with customers and focus on your business from any mobile device.
- Cloud-based CRM
- Intelligent automation
- Sales organization
- Customer connectivity
- Mobile access
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Whether you're in the office, or on the go, Shape is your key to productivity. Shape Software CRM is a cloud-based intelligent sales software that uses intelligent automation to simplify and organise everyday work. Focus on what matters: your business. With the power of Shape, you can now connect to your customers in a whole new way, all from your mobile device.
Viato Phone
Manage business calls, texts, and contacts seamlessly. This app integrates with your CRM to keep all communication tied to the right customer, offering features like multiple lines, caller ID selection, and team chat.
- Business line calls over WiFi/data
- Native iOS call screen integration
- SMS/MMS and group messaging
- Team chat functionality
- CRM contact integration
- Caller ID selection
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Viato Phone is the native iOS companion to your Viato CRM — your business phone line, messaging, and contacts in one fast, focused app. CALLS • Make and receive calls on your business line over WiFi or data • Incoming calls ring with the native iOS call screen (CallKit) • Full keypad dialer, call history, and visual voicemail • Switch between multiple lines and pick your caller ID MESSAGING • Send and receive texts (SMS/MMS), including group threads • Real-time conversations with delivery status and media • Team chat to keep everyone in sync — right alongside your customer texts CONTACTS & CRM • Your CRM contacts in your pocket — search, call, and text in a tap • Every call and message stays tied to the right contact STAY ON TOP OF EVERYTHING • Push notifications for incoming calls, texts, voicemails, and missed calls • Open threads update in real time — no refreshing Viato Phone requires a Viato account. Sign in with your Viato credentials to get started.
Screenshots
Verdict
The clearest difference is rating: Viato Phone at 5.0 against Shape Software's 4.2. Viato Phone also leads on update cadence (every 4 days vs every 3 weeks). Shape Software's advantage is ratings volume (17 vs 1) and iOS requirement (13.0 vs 16.4). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Viato Phone holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Shape Software has 17 ratings behind it against 1, so its average is the more settled of the two.
Shape Software ships an update every 3 weeks, Viato Phone every 4 days. The most recent releases landed on October 12, 2026 and October 6, 2026 respectively.
| Parameter | Shape Software | Viato Phone |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (17 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 85.7% of reviews | — |
| Number of ratings | 17 — better | 1 |
| Update frequency | Every 3 weeks | Every 4 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 16.4 |
| Further details — not scored | ||
| Size | 51 MB | 61 MB |
| Age rating | 4+ | 17+ |
| Developer | Shape Software Inc | Russell Petty |
Customer experience
Shape Software
Viato Phone
In-app purchases
Shape Software
No in-app purchases
Viato Phone
No in-app purchases
