Schunk Remote Support vs IFS Remote Assist

Connect to our expert via live video, audio and augmented reality and get the support just as if we were on site! No matter what you need - installation, troubleshooting, maintenance, or training, we will provide you with top quality remote service on our products. The Schunk Remote Support enables our technicians not only to see what you see, but also to communicate and solve your problem efficiently with the possibility to draw, highlight and write notes on the real world object or on a shared document.

IFS Remote Assistance and Visual Guidance enterprise-wide AR solution for fast visual help provides remote expert guidance and support, with advanced features such as spatial computing, patented merged reality, curated quick knowledge, AI value analytics and automated visual procedures for guided self-help. Hyper-Quick Merged Reality unlocks the power for extremely fast, accurate remote expert assistance with patented Merged Reality. Merged Reality is a virtual, side-by-side video collaboration with blended “live” hand gestures, overlayed visual instruction, curated quick knowledge, alpha-channel-enabled visual aids, pre-selected troubleshooting, and merged demonstration using real tools and equipment. Merge content and real interactions with AR spatial understanding and annotations. Curated Quick Knowledge Share and manage smart, quick knowledge in visually guided procedures, chat, and merged reality fast help sessions. Manufacturers and service organizations accelerate precise communication with curated model and serial number related images, videos, guides, PDFs, drawings, and models from enterprise content. Understand flows quickly for installation, troubleshooting, safety, sales and break/fix service in merged reality or chat sessions.