ChatCone vs Plus Connect

ระบบ Enterprise Chat Management เพิ่มประสิทธิภาพการบริการ/การติดต่อกับลูกค้า ของแบรนด์คุณไว้ที่เดียว ไม่ว่าลูกค้าจะติดต่อผ่าน LINE Official Account, Facebook หรือ Webchat คุณสามารถให้บริการได้อย่างมีประสิทธิภาพสูงสุด Highlight Feature : - Live chat with agent 1:1 - Muti-channel Chat Management (Line, Facebook messenger, Website widget) - Chat assignment/Chat takeover - Chat satisfaction rating - Ticket management - Report - Queue performance - Connect API

Plus Connect is a chat flow management platform that lets every department talk, provide services, and close sales with customers together in one place. If you are entrepreneurs who want to upgrade inter-departmental work to make it faster and easier and would like to see the overall picture of the business in order to look for areas that can be developed further. Plus Connect also helps teams in the organization to be able to respond to chats from many channels more efficiently. Main features in Plus Connect Gather every chat and every comment in one place. Save time and improve response quality by centrally managing all customer conversations and comments from Facebook, Instagram, and LINE OA. Organize chats according to conversation status. Automatically separating new chats, following chats, and closed chats. Prioritizing and focusing on the right customers to be served. Tags - simple and customizable as you wish. Knowing every need in depth by attaching tags to customers according to their interests. Unlimited customized tags can be used for grouping chats/customers to be compatible with your products and services. Adapting those tags for broadcasting target groups in the future. Customer profile section Understanding business' target customers through actual information obtained from current customers. The information can be used further in targeting new customers in the future. Dashboard - summarized important information View important statistics in one page. Shows crucial numbers used to evaluate overall operating performance. Manage the business as a team with the team performance system. Bring other departments up in the chat. Concentrate solely on the designated team's chats.