Desk360 vs Hipcall
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Desk360
Manage customer messages and requests on the go with this mobile helpdesk solution. Respond instantly, access customer information, and track support history from your smartphone. Continue conversations and manage requests efficiently without needing a computer.
- Respond to customer requests
- Access customer information
- Track support history
- Manage requests in bulk
- Continue unfinished conversations
- Create new customer records
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Desk 360 – Helpdesk Customer Service Software Developed for Desk360 users, our iOS app enables you to access all customer messages and requests on your phone and stay in touch with your customers. Just like the web panel, you can respond to your customer requests effortlessly using the Desk360 app. Continue to communicate with your customers without being dependent on your computer. With the useful features of the Desk360 app, you can: Respond to all incoming customer requests immediately and never miss a message. Access all your customer information with a single tap and offer them a 360-degree support experience. When you’re out in the field, it can get cumbersome to carry around a laptop while traveling. Never miss a beat and continue to track all requests from your smartphone, send notes to your users, view support history, and manage requests in bulk. Continue unfinished conversations or create new records for your customers. Desk360 is a customer communication platform that puts your customers’ experience at the forefront and enables you to offer 360-degree support. Head on over to www.desk360.com to find out more. Privacy Policy: https://desk360.com/privacy-policy Terms of Service: https://desk360.com/terms-of-service
Hipcall
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Hipcall is your all-in-one business phone system solution, designed to help you set up a professional call center in minutes. With powerful features and an intuitive interface, Hipcall streamlines your communication and customer service operations. Key Features: • Instant Call Center Setup: Get your team up and running quickly • Inbound & Outbound Calling: Answer and make calls within the business phone system • Task Management: Assign and track customer-related tasks • Ticketing System: Efficiently manage customer inquiries and issues • Centralized Contact List: Keep all your business contacts in one place • User-Friendly Interface: Intuitive design for easy navigation and use Perfect for: • Small to medium-sized businesses • Customer service teams • Sales departments • Remote work environments • Startups and growing companies Boost your team's productivity, enhance customer satisfaction, and take your business communications to the next level with Hipcall. Download now and experience the power of a professional business phone system in the palm of your hand!
Screenshots
Verdict
The clearest difference is update cadence: Hipcall at fortnightly against Desk360's every 11 months. Desk360's advantage is iOS requirement (10.0 vs 15.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Desk360 ships an update every 11 months, Hipcall fortnightly. The most recent releases landed on November 3, 2026 and November 4, 2026 respectively.
| Parameter | Desk360 | Hipcall |
|---|---|---|
| Price | Free | Free |
| Positive reviews | 100.0% of reviews | — |
| Update frequency | Every 11 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 10.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 37 MB | 56 MB |
| Age rating | 4+ | 4+ |
| Developer | Desk360 | Hipcall Ltd. |
In-app purchases
Desk360
No in-app purchases
Hipcall
No in-app purchases









