EasyCon Tools vs Helpdesk for Zammad

EasyCon Tools - ein Profitool für Service, Inbetriebnahme und Wartung von WATERKOTTE Wärmepumpen

Manage your Zammad helpdesk straight from your iPhone, iPad and Apple Watch. Pick up a ticket in the queue, answer a customer, log your time and hand work to a colleague — without opening a laptop. PLEASE NOTE: This is an independent, unofficial client for Zammad. It is not made, published, endorsed or supported by Zammad GmbH. You need your own Zammad server and an agent account to use it. "Zammad" is a trademark of its respective owner. YOUR QUEUE, WHEREVER YOU ARE • My tickets, unassigned and all open tickets in one tap • Filter by status and search across your queue • Unread markers so you always see what changed • Full conversation history with formatted articles and attachments REPLY AND RESOLVE • Public replies or internal notes, with photo and file attachments • Create new tickets with customer search, group, type and tags • Change status, priority, owner and pending time • Hand a ticket to a colleague with a note — Zammad notifies them • Log spent time against your Zammad activity types TEAM CHAT, END-TO-END ENCRYPTED • Message colleagues one-to-one or in groups • Reference a ticket so everyone has the context • Send files and photos • Messages are encrypted on your device and only readable by the recipients • Choose your own history retention, from 30 days to forever STAY IN THE LOOP • Real-time push notifications when tickets are created or updated • Tap a notification to jump straight to the ticket • App icon badge for what still needs you • Background refresh keeps the queue current BUILT FOR THE WAY YOU WORK • Guided setup wizard: API token or single sign-on, with a connection test • Face ID / Touch ID lock on the whole app • Light and dark themes, 14 wallpapers and 18 chat themes • Apple Watch app for a glance at your queue • Available in English, Dutch, German and French PRIVACY AND SECURITY Your tickets stay between your device and your own Zammad server — there is no account to create and no middleman for your helpdesk data. Your API token is stored on your device. Chat messages are end-to-end encrypted, so the relay used to deliver them only ever holds ciphertext. FREE, WITH AN OPTIONAL PREMIUM UNLOCK The app is free and ad-supported. Premium removes all ads, enables real-time notifications and the icon badge, and supports continued development. Choose a monthly or yearly auto-renewing subscription, or a one-time Lifetime Unlock with no recurring charge. Subscriptions are charged to your Apple ID account when you confirm the purchase and renew automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel them in your App Store account settings. Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ Privacy Policy: https://base1983.github.io/Zammad-Helpdesk/privacy.html REQUIREMENTS • A reachable Zammad installation (self-hosted or cloud) • An agent account and an API token with at least ticket.agent rights • Real-time notifications need one webhook configured in Zammad — the app includes a step-by-step guide NOT AFFILIATED WITH ZAMMAD GMBH This app is a third-party product developed independently. It is not affiliated with, authorised by, or supported by Zammad GmbH. For questions about the app, contact us — not Zammad. For questions about your Zammad server, contact your administrator.