SSA vs DM Service

Star Service is an on-site task execution tool that provides standard execution SOP and SLA reminders for the installation, operation, and maintenance of new energy equipment under the brand of "Star Charge". It provides intelligent service management of the whole process of installation, operation, and maintenance. Dynamic configuration of “Task Content” and “Standard duration” is supported to provide the following items for different customers and service objects: 1. Multi-type work ticket standardized processing process, more efficient operation; 2. Professional guidance for task execution, easier to learn; 3. Spare parts materials stored to backpack, more accurate management; 4. Online settlement supported, transaction clearer. Provide intelligent operation and maintenance services for Star Charge and roaming devices, support to query operating data and log data, and implement firmware upgrade, configuration deliver and debug through Bluetooth/mobile network. Spare parts adopt enterprise - warehouse - position management mode, support enterprise/individual multi-level spare parts management. It can realize the backpack material spare parts automatically occupying and releasing the warehouse position, and realize spare parts service at low-cost, through report analysis. Conduct intelligent management of the whole process of installation, operation, and maintenance of new energy equipment, assist engineers in quick response and execution guidance, improve problem solving efficiency, and provide professional and efficient service ability.

Dream Maker Service App, provides mobile equipment network installation, remote monitoring, remote commissioning and other services for Dream Maker installers. It makes equipment installation and maintenance more efficient and convenient. | Power Station Networking Supports the creation of power station, equipment direct connection and equipment distribution network on the mobile terminal, reducing the tedious manual steps at the installation site. | Remote Monitoring Real-time monitoring of equipment operating parameters, temperature profile, energy consumption and other key indicators. If the equipment is abnormal, the installer can find it in time and take corresponding measures to ensure the normal operation of the equipment. | Remote Commissioning In case of equipment abnormalities, the installer does not need to go to the site, but only needs to remotely diagnose the equipment faults through the app, and carry out the corresponding settings and adjustments. This greatly saves time and labour costs and improves the efficiency of troubleshooting. | After-sales feedback Installers can quickly initiate a feedback form, communicate with the headquarters technical support team in real time, and obtain professional technical support and solutions. Better provide users with after-sales service and improve user satisfaction.