Bonvoice vs LimeChat Agent

Bonvoice provide communications solutions for all types of businesses. Our mission is to help your business to meet its full potential by optimizing your internal and external communications. Our team is excited and spirited about the potential of Cloud PBX technology and how it could revolutionize communications with businesses in the near future. Rest assured, your business phone service will thrive with us. Solutions 
1. IVR 
 2. Dialer  
3. Click2Call 4. Voice Broadcast 5. Missed call Solution Mobile application made available for entrepreneurs or admins to monitor the calls and check the call analytics. This will helps to make good business decisions. No need to find a laptop to check the call status. Use our mobile app to find the extensive report and analysis of all your calls in your firm. 

Easily analyse the call traffic details using the Dashboard. Customer can easily track the business trends. Call reports including details of caller, call duration, connected duration, attended agent details and call recording. Call recording can be easily downloaded and will be able to share using other Applications. Multiple filters made available so that app user can filter the calls with Time and Date, Agent number, Source, Destination and the attended queue. According to the business needs customised report is available which helps to improve the efficiency of customer care centre. Helps to identify the issues of each customer. Features 
1. Call Traffic 2. Call Analytics 3. Usage Patterns 4. Call Reports 5. Multiple Filters 6. Dialer Reports 7. Call Recording 8. Queues 9. Agent Filtering 10. Feedbacks

A powerful e-commerce help desk to manage, follow up & collaborate with your CX team to deliver excellent customer service on the go. Be on top of customer conversations and reduce bounce rate anytime and anywhere. • A Single Helpdesk for ALL Your Channels Get conversations pooled in from all mediums - Whatsapp, Messenger, Web chat, Email, Facebook, Instagram. Put conversations for follow-up, waiting, resolved, close and open so your team can take it forward without delay. • Give Priority to Loyal + Important Customers Find specific conversations based on tags like status, agents, starred, alert, new etc on conversations. Our AI auto-labels and prioritizes incoming queries so that you can focus your efforts on the customers that matter the most. • Instantly + Easily Share Order Tracking Status Get detailed information about orders associated with a conversation and convey the same to your customers within seconds. The Limechat chatbot, created exclusively for E-Com understands all possible queries related to order tracking and responds accordingly. • Share the Latest Product Prices and Discounts Respond to your pre-purchase visitors in one click with product details such as images, info, and discounts in an aesthetic product card. Improve conversion rates with instant responses to convert your support team into a revenue centre. • Never Miss a Message from Your Customer Get real-time notifications for conversations from your customers. Reduce FRT with canned responses created exclusively for D2C brands. • Route Queries to the Best Team Member Have a tricky customer? Let your other team members know via private notes. • Always Stay on Top of your Key CX Metrics Measure important CX metrics such as FRT, Resolution Time, and open conversations to get a real-time snapshot of your customer support. Break down each metrics by agents, conversation labels, days, time of day etc. to get an in-depth understanding of your team's performance. Download the Limechat app and login using your existing details.