CSU vs KOREK

The CSU Mobile App is an interface which is part of the software ecosystem of the Citizen Support Unit, Mauritius and it allows citizens to transmit their requests to ministries, departments, parastatals and Local Authorities through this mobile service wherever they are by clicking on their mobile phones provided they have internet connections. They will also be able to keep track of their requests through a ticketing system. This tool is an innovative solution which will improve the services in the public and parastatal bodies and it will also empower public officers to do their jobs more effectively and efficiently. The aim is also to increase the rate of success in restoring these complaints. Features: • Request • Feedback • Media • Publications • Stats • Citizens Advice Bureaus • Post Offices

KOREK is the mobile application of the Mauritius National Authentication Framework, developed under the aegis of the Ministry of Information Technology, Communication and Innovation (MITCI). Korek is the rebranded version of the MauPass mobile application and continues to provide citizens with secure access to existing MauPass services, while introducing new features related to driving licence information. Key Features • Secure access to MauPass services using the national authentication framework • Viewing of personal information retrieved from authorised government systems • Access to driving licence details for eligible users (18 years and above) • Viewing of driving licence penalty points and history of infractions • Real-time data retrieval via government interoperability platforms Driving Licence Information Driving licence details and penalty points displayed in the Korek mobile application are retrieved in real time from the Integrated Driver’s Licence Management System (IDLMS) through approved government interfaces. Important: Information displayed in the application is for informational purposes only and does not constitute a digital driving licence at this stage. Data Security & Privacy All data is accessed through approved government systems and interoperability standards Personal information is displayed securely and is not stored unnecessarily on the device The application complies with applicable data protection, security, and auditing requirements