Remote.Video vs Comet Yxlon Visual Assist

Voith Remote Video Platform is predestined for application in the industry. The main goal it is with availability of 24/7 immediate possibility to reduce travel costs, plant downtimes and to increase productivity, quality of processes across locations. The software platform can be used for different business cases like remote service of machines or plants, remote audits, documentation of worldwide on-site operations, tests and bug fixes. Collaboration of Voith employees, suppliers & customers: • Planned and ad hoc video calls and calls via QR-Code • Chat and Video Calls across platform contacts and teams • Different kinds of notifications via different symbols and colors, e.g. thumbs up • Drawing with a pen; signs, arrows and text settings during video calls • Video recording, freezing and snap shots The solution can be used on many devices.

With the Comet Yxlon App 'Visual Assist' we offer our customers a remote support solution to reduce the processing time of technical incidents. The app can accelerate and simplify the restoration of full system availability by Comet Yxlon's technical service through visual communication. The app can be used independently of the system status, allowing us to flexibly adapt our internal service processes to the respective on-site situation. With the help of the integrated VoIP and video transmission, our service technicians can react more quickly to problem situations and more intuitively record and document the underlying causes and correlations of the event. Benefits of the Comet Yxlon Visual Assist App: • Faster and better understanding of complex, technical problems Easier root cause analysis • Easier determination of required spare parts • Visual communication helps to bridge possible language barriers • Simplified repairs through visually supported work instructions. Users of the Comet Yxlon Visual Assist app are supported by the specialist departments of Comet Yxlon's Technical Service. The use of the app is focused on the processing of technical incidents. The services to be provided as part of Remote Support may be supplemented by other software-based tools if the situation requires this.