VOS vs NEXPEC

See the issue before you dispatch. VOS is remote visual support for service teams, technicians, dispatchers, and support professionals. Start a secure live session and see through a customer’s or onsite technician’s phone camera without requiring them to install an app. It is not a screen share. It is a live view built for real service work. Use VOS to: • Diagnose equipment issues before scheduling a visit • Confirm model numbers, alarm codes, status lights, visible damage, leaks, and access conditions • Guide customers and field technicians with live arrows, circles, zoom, and flashlight controls • Capture screenshots, recordings, annotations, and session notes • Create inspection records, site surveys, before-and-after evidence, and service documentation • Share a review link with managers, vendors, technicians, or customers • Decide whether to resolve the issue remotely, prepare parts and tools, or schedule an onsite visit Three visual workflows • Remote visual support: See what the customer or technician sees • Live walkthroughs: Share your own camera while another person watches • Field documentation: Record and document work without inviting another participant Built for service teams Customers join from a secure browser link, so they do not have to download an app or exchange personal phone numbers. The technician can guide the session, capture the important details, and keep the documentation attached to the work. VOS helps service organizations reduce unnecessary truck rolls, prevent repeat visits, improve handoffs, diagnose issues faster, and arrive better prepared. Ideal for HVAC, refrigeration, electrical, plumbing, facilities, property maintenance, industrial service, IT remote hands, warranty support, and technical customer service.

NEXPEC is an industrial inspection and compliance platform connecting clients, agencies, and enterprises with vetted inspectors and qualified suppliers while managing the engagement from sourcing and budgeting through field execution, quality review, documentation, finance, and final delivery. FOR CLIENTS, AGENCIES & ENTERPRISES • Post inspection jobs with scope, location, schedule, budget and technical requirements • Find inspectors by discipline, experience, certifications and verified credentials • Manage teams, assignments and multi-inspector work • Find suppliers, issue RFQs and review bids • Manage contracts, communication, documents, inspection evidence and reports • Track contract value, invoices, settlement status and payment history • Use organization branding and reusable inspection/reporting templates • Coordinate projects and teams with controlled commercial access MULTI-DISCIPLINE INSPECTION NEXPEC supports: • Mechanical inspection • NDT and welding inspection • Civil and construction inspection • Electrical inspection • Chemical and process inspection • Supplier quality and vendor surveillance • Vendor audits and supplier verification • QA/QC, documentation and compliance verification COMPLIANCE MODE & NEXPEC CCI NEXPEC includes a dedicated workflow for supplier and vendor verification. Qualified inspectors can apply for NEXPEC’s internal Compliance-Certified Inspector (CCI) credential, reviewed and approved by NEXPEC. CCI tiers support work ranging from supplier existence and license verification to production-capacity reviews, multi-site audits, supply-chain mapping and regulated-industry compliance. Compliance jobs can use tier-based qualification controls, and compliance workflows can generate traceable, tamper-evident verification records and affidavits. FOR INSPECTORS • Discover work matched to discipline, experience and qualifications • Maintain a profile with résumé, certifications and credentials • Apply for inspection and compliance opportunities • Capture photos, findings, ITP points, documents and voice notes in the field • Use engineering and inspection tools • Submit structured reports and track earnings and settlement status FOR SUPPLIERS • Participate in industrial RFQs and sourcing opportunities • Submit bids and commercial documents • Manage project documentation and engagement status • Track contracted value and settlement information SENIOR INSPECTOR QUALITY REVIEW Inspection reports can pass through senior inspector review before final client delivery. Senior reviewers check completeness, technical consistency, findings, supporting evidence and reporting quality to add another quality-control layer. ENTERPRISE WORKSPACE Enterprise and agency teams can coordinate projects, budgets, documents, suppliers, inspectors, teams, branding, templates and reporting standards in one controlled environment. BUILT FOR ACCOUNTABILITY Professional credentials can be reviewed by NEXPEC. Contracts, reports and key actions maintain an audit trail. Communication, project records and commercial information remain controlled for authorized parties. AI-ASSISTED INSPECTION TOOLS (BETA) Optional on-device AI can flag potential visual defects in inspection photography. AI output is advisory only and must be reviewed and confirmed by a qualified human inspector before entering an inspection record or report. PAYMENTS & SETTLEMENT Engagements are currently settled through manual methods such as bank transfer or invoice. NEXPEC records contract value, payment progress, settlement status and payment history. Built for professional inspection, supplier quality and compliance work across energy, manufacturing, construction, infrastructure and process industries.