Passerelle Coach vs Iristick.Teams

Passerelle Coach is used for advanced remote support for field engineers by service-desk operators or colleagues. The field engineers can carry smart glasses (or use tablets or other portable devices). Next to bi-directional audio/video and messaging support, the operator can send documents, instructions, take remote on-site pictures, store them for later reference, enrich them with annotations and show them on the device of the field engineer. Such annotations can even be made on the live video stream, resulting in an AR-like experience for the field engineer.

Field work does not pause while someone holds up a phone. Iristick.Teams turns your Iristick smart glasses into the camera and microphone for a Microsoft Teams call, so the person on site keeps both hands on the job while a remote colleague sees exactly what they see. Connect the glasses to your iPhone, open the app, and sign in with your Microsoft 365 work account. Your contacts and meetings are already there, and calls run inside the Microsoft Teams environment your organization uses every day. WHAT YOU CAN DO - Join Teams meetings and call colleagues directly from the glasses - Share a live first-person view from the glasses camera, with zoom for close inspection work - Run the call by voice: join, mute, zoom, switch camera, take a picture, hang up - Use the touchpad on the glasses as a backup for zoom, photo, and end call - Send pictures into the Teams chat so what you found stays documented in the thread - Work in English, Dutch, French, German, or Spanish BUILT FOR THE FIELD Voice control works on every supported model, so gloves, harnesses, and protective gear are not in the way. The glasses camera does the looking, so nothing has to be held, propped up, or aimed one-handed. Calls run over Wi-Fi, 4G, or 5G, and the camera zoom lets a remote expert read a nameplate or a gauge without anyone climbing back up for a second look. Teams already use it for remote expert support, inspections and audits, commissioning, and on-the-job training. WHAT YOU NEED - Iristick smart glasses (G2 PRO, G3, or H1) connected to your iPhone - A Microsoft 365 Business account with access to Microsoft Teams - A one-time setup by your Microsoft tenant administrator before the first sign-in - An Iristick.Teams license. Every new pair of glasses includes 10 free calls to get started. This app is a companion to Iristick smart glasses and cannot be used without them. FOR IT AND SECURITY TEAMS Iristick.Teams can run on infrastructure hosted by Iristick or self-hosted in your own Azure tenant. Permissions, data handling, encryption, and the full admin setup are documented at docs.iristick.com. Questions or a rollout to plan? support@iristick.com