Engati vs Black Tech Fest Event App

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox - Manage omnichannel conversations anywhere, anytime Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox. - Collaborate with your peers Invite other agents to your chat for group conversations and resolve issues quickly. - Get notifications for new requests Get app notifications for new requests, new messages, and SLA violations - Access user details during the conversation View user details, notes added by other agents, recent conversations, and other data during the chat. - Interact in 50+languages Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation. - View actionable insights Track analytics about response time, resolution time, SLAs, channels, and agent performance

The official app of Black Tech Fest. Download this app to view the agenda, network with other attendees and much more!