Engati vs Tidal ESS

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox - Manage omnichannel conversations anywhere, anytime Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox. - Collaborate with your peers Invite other agents to your chat for group conversations and resolve issues quickly. - Get notifications for new requests Get app notifications for new requests, new messages, and SLA violations - Access user details during the conversation View user details, notes added by other agents, recent conversations, and other data during the chat. - Interact in 50+languages Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation. - View actionable insights Track analytics about response time, resolution time, SLAs, channels, and agent performance

With our Employee Self Service mobile applications, employees and managers alike can easily request and approve leave, perform performance management tasks, clock in or out for a project, client, or activity, view payslips, approve timesheets, submit progress reports, read company news announcements, confirm attendance to a meeting, your profile, and even create or update tasks. Request and Approve Leave. Perform Performance Management Tasks. Request Training Registration. Clock In or Clock Out for Project/Client/Activity. View Payslips. View and Approve Timesheets. Submit Ideas & Suggestions. Submit Progress Reports. Confirm Acceptance of an Event Invitation. Read Company News Announcements.