Engati vs IRL by Doodle

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox - Manage omnichannel conversations anywhere, anytime Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox. - Collaborate with your peers Invite other agents to your chat for group conversations and resolve issues quickly. - Get notifications for new requests Get app notifications for new requests, new messages, and SLA violations - Access user details during the conversation View user details, notes added by other agents, recent conversations, and other data during the chat. - Interact in 50+languages Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation. - View actionable insights Track analytics about response time, resolution time, SLAs, channels, and agent performance

IRL: Turn In-Person Connections Into Opportunity IRL helps attendees connect, schedule meetings and navigate events without relying on congested venue Wi-Fi or clunky QR codes. FOR ATTENDEES: CONNECT WITH EASE Discover nearby people: Our tech helps you find relevant attendees nearby without constantly checking your phone. Schedule faster: Sync your calendar, see availability and book meetings in a few taps. Navigate the event: Explore interactive maps, agendas and event details in one place. FOR EXHIBITORS: CAPTURE EVERY LEAD Sync leads automatically: Send booth connections directly to Salesforce, HubSpot or Pipedrive with no manual entry. Measure engagement: See a clear record of the connections made at your booth. Equip your whole team: Give every staff member lead retrieval from their phone with no hardware rentals. FOR ORGANIZERS: SEE HOW PEOPLE CONNECT Understand event activity: View real-time insights into how attendees move and connect. Launch quickly: Import your event data and go live in as little as seven days.