Engati vs iBuildPro

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox - Manage omnichannel conversations anywhere, anytime Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox. - Collaborate with your peers Invite other agents to your chat for group conversations and resolve issues quickly. - Get notifications for new requests Get app notifications for new requests, new messages, and SLA violations - Access user details during the conversation View user details, notes added by other agents, recent conversations, and other data during the chat. - Interact in 50+languages Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation. - View actionable insights Track analytics about response time, resolution time, SLAs, channels, and agent performance

iBuildPro is the all-in-one operating platform for residential and light-commercial contractors — remodelers, general contractors, siding/roofing/window companies, pool builders, and home improvement businesses with 3 to 50 employees. CRM, sales pipeline, estimates, contracts, project finance, production scheduling, lender draws, customer and salesperson portals, team chat, and AI automation — in one app. No more juggling spreadsheets, point tools, and email threads. CRM & SALES • Unified contact records (individual or company) • Multi-stage pipelines with locked system stages • Dispatch Dashboard: action-first 4-lane Kanban • Per-appointment call, SMS, and WhatsApp from a card • Multi-channel reminders routed by customer preference • 8-hour "Confirm now" customer confirmation flow ESTIMATES & CONTRACTS • AI-assisted estimate scope generation • Drag-resize line item grid, auto-recalculating totals • One-click portal sending and customer e-signing • Multi-signer agreements (spouses, co-owners) handled natively • Change orders as first-class entities • Per-state compliance fields and rescission tracking FINANCE & ACCOUNTING • Payment phases tied to every contract (no orphan invoices) • AR collections, bills, bill payments, credit memos, refunds • Bill Review Queue (Kanban between entry and payment) • QuickPay dialog with overpayment controls • Customer statements (single or bulk) • Bank reconciliation with AI-matched bank lines • Bi-directional QuickBooks sync (optional) • Project P&L, customer AR, vendor AP LENDER DRAW MANAGEMENT • Lender programs with per-program doc checklists • Funding Pipeline dashboard with inline doc status • Configure Draw Schedule per project (Gantt → draw amounts) • Draw Package Builder (contract + photos + lien waivers) • Send-to-Lender one-click email PRODUCTION & SCHEDULING • Project Summary master list with PDF + Excel export • Per-project tabbed view: info, finance, schedule, docs, photos, chat, audit • Full Gantt chart: drag, resize, dependencies, zoom, milestones, templates • Schedule items linked to payment phase draws ($ badges on bars) • Realtime updates • Reminders by in-app, email, SMS, and WhatsApp CUSTOMER SATISFACTION • Per-scope customer signatures required before project closes • Branded sign-off email with project lead's photo and note • Typed or drawn signatures, mobile-first • Auto-completion when final signature lands TEAM COMMUNICATION • Unified Communication tab: SMS, WhatsApp, portal chat, internal chat in one thread • Project chat with reactions, typing, message annotations • Per-tenant phone numbers with shared A2P 10DLC brand • Audio and video calling PORTALS • Customer Portal: proposals, invoices, payments, docs, chat, photos, schedule • Salesperson Portal: leads, calendar, commissions, estimate creator, file uploads • Token-authenticated magic links — no passwords for clients AI ASSISTANT • Natural-language chat over your own data (role-aware) • AI estimate generation from plain-English scope • AI bank statement reconciliation • AI WhatsApp summary • PM Dashboard insights with 9 rule-based signal patterns • Site Health Board with per-project insight feed DATA IMPORT • Quickbase, JobNimbus, JobTread, Buildertrend, AccuLynx, Procore — in minutes • AI-assisted column mapping for any CSV • Multi-tenant export filtering • Idempotent re-imports with full audit trail ENTERPRISE-GRADE FOUNDATIONS • Strict tenant isolation (row-level security) • Recoverable deletes with a full audit trail on financial records • Pagination-safe queries • Timezone-aware (per-company default) • Activity tracking with idle detection iBuildPro is standalone. GoHighLevel, QuickBooks, Twilio, Resend, Google Calendar, and Anthropic AI are optional — never prerequisites. Built for contractors who are outgrowing spreadsheets and disconnected point tools.