BIT Milan vs Smartchat by Smartness

The BIT's app is the application for the benchmark event of Italian and international tourism sector for over 40 years. An advanced ecosystem that puts people, territories, and innovation at the center to build shared value across the entire tourism supply chain and serve as the global platform for a sector capable of connecting operators, travelers, and destinations in a continuous and transformative dialogue.  BIT’s goal is to promote the development of a tourism supply chain where value is distributed fairly among all stakeholders, focusing on people, territories, and the true sustainability of the entire tourism sector. Intermediated Tourism Creates Value: BIT is committed to promoting the importance of bundlingtourism services into integrated packages that offer a complete and coherent experience.  Packages that generate greater value than the sum of their parts, as they respond more effectivelyto current trends: experiential travel, personalization, and perceived quality.  To create real added value, it is essential to combine high-quality services that attract travelers andensure sustainable margins for intermediaries. Advisory Board: We rely on a network of professionals who work with us daily to shape a BITproject that meets the needs of the sector and helps it evolve—respecting the skills, roles within the supply chain, territories, and people.

AI that replies to your guests—anytime, anywhere. Smartchat helps hospitality businesses simplify guest communication. From hotels to vacation rentals, our mobile app puts AI-powered guest messaging in your pocket—so you can handle inquiries quickly and consistently, wherever you are. KEY FEATURES • Unified Inbox – Manage WhatsApp, Booking.com, Airbnb, and email conversations in one place. • AI-Powered Responses – Automatically handle up to 70% of guest questions in 95+ languages. • 24/7 Availability – Ensure instant replies, even when you or your staff are offline. • Push Notifications – Get real-time alerts for new or urgent guest messages. • Team Collaboration – Invite unlimited users with no extra costs. • Adaptive Learning – The AI improves continuously as it learns your preferences. BENEFITS Hospitality businesses using Smartchat report: • Significant time saved on daily communication • Reduced operational costs • Higher guest satisfaction and faster response times WHO IT'S FOR Hotels, B&Bs, vacation rentals, and property managers who want to: • Save time with automation • Improve guest experiences • Reduce costs without reducing service quality WHY SMARTCHAT • Unlimited conversations and team members • Flexible automation levels • PMS integrations available • Secure and enterprise-ready • Automated translations for multilingual communication • Escalation rules and ticket creation SUBSCRIPTION REQUIRED Smartchat requires an active Smartness subscription. Learn more about plans and pricing at smartness.com.