DPDC AMI Customer Service App vs ECG Operation Zero

DPDC AMI Customer Service App is a Customer Experience (CX) Platform designed to offer convenience and control to utility customers to access data anytime, anywhere, and on any device (phone and computer) all while keeping things simple and user-friendly. This app offers personalized self-service capabilities throughout a single integrated mobile and web platform that helps you to have real time two-way communication with your Utility, manage your utility account, view your usage, view personalized recommendations for saving energy, and save money on your bill.

Stop Revenue Losses; Stop Dumsor!! "Dumsor" (nationwide power cuts) has a stranglehold on our communities, our businesses, and our progress as a nation. We now know that the root cause of Dumsor is revenue loss from illegal consumption, and we can fight back. Introducing the Operation Zero App, the powerful weapon in the fight for a brighter, more stable future without Dumsor. This mobile app equips ECG staff with the information and processes to tackle consumption abuses head-on. About 4 out of every 10 consumers of electricity in Ghana is intentionally or unintentionally engaged in some form of illegal consumption. These include illegal connection to ECG's distribution lines, faulty meters, burnt meters or tampered meters. These issues significantly affect ECG's revenue, which is vital for covering operational costs and making regular payments to upstream electricity suppliers, including independent power producers.