KNIPEX vs Journeyman Copilot

With the KNIPEX app you can always find the right pliers for you. Get access to the entire KNIPEX range, find out about our products and save your favorites on your personal wish list.a

Journeyman is an AI diagnostic assistant for field service technicians. Text, talk, or show it the equipment, and get manual-grounded diagnosis, repair steps, part identification, and customer estimates — right from the truck. Built for the trades: • Just talk to it — Describe the symptom by voice and Journeyman talks back, hands-free, while you keep working. • Live Eyes — Point your camera and get real-time visual help as you troubleshoot. • Photo diagnosis — Capture nameplates and components; Journeyman reads the model and pulls the matching service manual. • Manual-grounded answers — Diagnoses are backed by real equipment manuals, with the evidence shown, not guesswork. • Repair plans — Step-by-step procedures with safety warnings, required tools, and manual references. • Part identification — Identify replacement parts from a photo and check sourcing. • Estimates — Turn a diagnosis into a customer-ready estimate in seconds. • Job history — Every job, photo, and finding stays organized and searchable. Whether you're diagnosing a rooftop unit, a compressor, a panel, or a pump, Journeyman keeps the manual, the parts, and the paperwork in one place so you can stay focused on the fix. Journeyman is currently available to invited technicians. Request access from the sign-in screen and we'll be in touch.