Comparison

DoneDone 2 vs Microsoft Loop

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

DoneDone 2

This app helps customer support and product teams collaborate by tracking tasks and managing a shared inbox. It allows for easy assignment, prioritization, and resolution of support tickets and customer feedback, keeping everyone aligned.

Highlights
  • Task tracking
  • Shared inbox
  • Assign and prioritize tasks
  • Manage email support tickets
  • Customer feedback management
  • Notifications for updates
Features
Read full description

DoneDone is the simple tracker for customer support and product teams. With its simple task tracker and shared inbox, DoneDone makes it easy for your entire company to work together. From assigning tasks to sharing customer feedback, DoneDone keeps everyone on the same page. Now you can focus on what's important - delivering great products and providing amazing customer service. With DoneDone, you can: - Get a quick overview of everyone's tasks and conversations. - Review, assign, and prioritize tasks. - Assign and resolve email support tickets and customer feedback. - Link tasks from support tickets to keep support and development teams focused on their work. - Receive notifications on your phone whenever updates are made to tickets you're assigned to or watching. Note: This app works only with the current version of DoneDone (2.0) released in 2019. It is an entirely separate product from DoneDone Classic (released before 2019).

About

Microsoft Loop

This app facilitates collaborative thinking, planning, and creation across devices. It brings together teams, content, and tasks, allowing users to capture ideas, manage projects, and communicate in real-time. Seamlessly integrate with existing tools for a unified workflow.

Highlights
  • Co-creation experience
  • Content and task management
  • Idea capture and task lists
  • Project workspace
  • Real-time commenting and reactions
  • Customizable notifications
  • Cross-Microsoft 365 component editing
Features
Read full description

Think, plan and create together with Loop on the go. Microsoft Loop is a transformative co-creation experience that brings together teams, content and tasks across your tools and devices. Designed for the way you work, Loop can help you think, plan, and create together. • Capture ideas, create task lists, and insert photos to your Loop pages to express your thoughts. • Bring all your project content into a Loop workspace to help your team focus on what matters. • Comment and react in the app to quickly collaborate on the go. • Get only the notifications you care about and jump right back into what needs the most attention. • Edit and share Loop components across Microsoft 365 to help your team be on the same page in one place. To get started, download Loop, and sign in with your Microsoft Account or the account assigned to you by your work or school. This app is provided by either Microsoft or a third-party app publisher and is subject to a separate privacy statement and terms and conditions. Data provided through the use of this store and this app may be accessible to Microsoft or the third-party app publisher, as applicable, and transferred to, stored and processed in the United States or any other country where Microsoft or the app publisher and their affiliates or service providers maintain facilities. Please refer to the End User License Terms for Microsoft Loop. By installing the app, you agree to these terms and conditions. Privacy terms: https://aka.ms/privacy Please refer to the Microsoft Software License Terms, see “License Agreement” under Information. By installing the app, you agree to these terms and conditions.

Screenshots

DoneDone 24 screens
Microsoft Loop4 screens

Verdict

The call

The clearest difference is review sentiment: DoneDone 2 at 100% against Microsoft Loop's 21%. DoneDone 2 also leads on in-app purchases (none vs 4) and rating (5.0 vs 4.6). Microsoft Loop's advantage is update cadence (monthly vs every 48 months) and ratings volume (4.9K vs 4). On price, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Microsoft Loop sells 4 in-app purchases, starting at $9.99 per month. DoneDone 2 asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

DoneDone 2 holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: Microsoft Loop has 4.9K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 100% of DoneDone 2's written reviews are positive against 21% of Microsoft Loop's.

UpkeepUpdate frequency

DoneDone 2 ships an update every 48 months, Microsoft Loop monthly. The most recent releases landed on October 5, 2026 and October 18, 2026 respectively.

Scorecard7 real differences · 3 level
DoneDone 2 versus Microsoft Loop: the parameters behind the verdict, then further details
ParameterDoneDone 2Microsoft Loop
PriceFreeFree
Rating5.0 (4 ratings) — better4.6 (4.9K ratings)
Positive reviews100.0% of reviews — better20.7% of reviews
Number of ratings44.9K — better
Update frequencyEvery 48 monthsMonthly — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.5 — better18.0
Further details — not scored
Size16 MB165 MB
Age rating4+4+
DeveloperDoneDone, LLCMicrosoft Corporation

Customer experience

DoneDone 2

All ratings3 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews3 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Microsoft Loop

All ratings4,901 ratings
Positive90.1%
Neutral2.9%
Negative7.0%
Written reviews227 reviews
Positive20.7%
Neutral16.3%
Negative63.0%

Bugs and requests

DoneDone 2

Not enough reviews yet to summarise bugs or requests.

Microsoft Loop

Reported bugs

5 issues
  • App crashes on certain workspaces
  • Inability to save new content
  • Formatting issues with code blocks
  • Keyboard issues and cursor jumping
  • Inconsistent theme and UI behavior

Requested features

5 requests
  • Ability to duplicate pages
  • Improved handwriting and whiteboard support
  • Export/copy to Word or PDF
  • Offline functionality
  • Better access management and guest collaboration

In-app purchases

None

DoneDone 2

No in-app purchases

4 purchases

Microsoft Loop

Subscriptions4
  • Microsoft 365 Personal$9.991 Month
  • Microsoft 365 Family$12.991 Month
  • Microsoft 365 Personal$99.991 Year
Show 1 more
  • Microsoft 365 Family$129.991 Year

Questions

Is DoneDone 2 free?
DoneDone 2 is free to download, with no in-app purchases.
Is Microsoft Loop free?
Microsoft Loop is free to download, with in-app purchases available.
Which has better reviews, DoneDone 2 or Microsoft Loop?
DoneDone 2 is rated higher. DoneDone 2 averages 5.0 out of 5 from 4 ratings, while Microsoft Loop averages 4.6 from 4.9K ratings.
Do DoneDone 2 or Microsoft Loop have ads?
Neither DoneDone 2 nor Microsoft Loop shows ads.
Which is updated more often, DoneDone 2 or Microsoft Loop?
DoneDone 2 ships an update every 48 months, and Microsoft Loop monthly. Most recently, DoneDone 2 was updated on October 5, 2026 and Microsoft Loop on October 18, 2026.

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