Desku Helpdesk vs Infraon Infinity

A Helpdesk Software rightly made for you -It is an all-in-one ticketing system that helps in managing the customer support services in any business with the help of its sleek features. -It supports the eCommerce Platforms like Shopify and WooCommerce. -It has rich integration with the various third party web apps like Zapier, Pabbly-connect, Google Analytics, Webhook, and 20+ other integrations. It keeps the Support Agent hands-free despite handling the customers from the eCommerce helpdesk support system. Support Agents now no longer have to jump between multiple tabs or software because everything is under one roof with Desku. Solve and manage the tickets on the go. -Organised way of handling the tickets of the customers. -Instantly solve queries of customers through the Ticketing System. -Easy approach for the customers to get in touch with you through submitting tickets. -Solve tickets according to priority. -Easily get notified when customers raise a ticket. -Easily assign the tickets to related support agents. -Get details of the customers including the previous conversations and queries raised. -Manage the status of the tickets like Open Ticket, Close Ticket, Pending, Spam, and Closed. Shared Inbox Easily merge the conversation of the same clients or customers from different communication channels. Do not let your support agent get confused handling a single customer from a different channel. Live Chat-Get in touch instantly Live Chat makes it easier for your customers to easily get in touch with you. Establish a seamless conversation between the customers and the Support Agent through Live Chat. It also gets easier for the Support Agent to carry on the conversation through Live Chat Solutions. Knowledge Base The self-service portal helps customers to find their answers through informative sources like articles, videos, and any other relevant sources. Chatbot Automating the replies when the support agent is not available to attend to the customers. This does not let customers unattended. Along with these features, it has various integrated eCommerce platforms like Shopify and WooCommerce that helps to easily register the Shopify and WooCommerce Store. Managing eCommerce Customers through Desku makes it easy to handle and solve further queries. Desku is suitable for any size business whether it is small or large scale. Managing customers for business owners is quite easier with the Desku, simply it lets your Support Agent breathe. We at Desku are always available to solve your queries and make you understand how efficient can Desku be for managing your Customer Support Queries as we are always available on Social media platforms like Facebook, Instagram, and Linkedin. You can also contact support@desku.io for raising any queries regarding Desku.

Infraon Infinity is an IT service management platform delivered as a software-as-a-service (SaaS) solution. It enables seamless coordination between agents and business teams for efficient ticket management and Asset Management from anywhere, at any time. The platform incorporates dynamic role-based access control, making it easy and flexible for all internal and external staff to stay connected and collaborate on the go. With Infraon Infinity, technicians have complete control over managing tickets and assets on the go. Infinity, powered by Infraon Corp, is a SaaS-based customer resolution platform that syncs agents and business teams to dynamically manage tickets and assets for ‘anytime, anyplace’ customer delight. Infinity is designed with dynamic role-based access control to provide ease and flexibility for all your internal and external staff to stay connected on the go. The data can be updated seamlessly with the latest information and improvements, ensuring that the system operates efficiently and accurately to meet the organization’s evolving needs. You can update by accessing the online portal and making the necessary changes through a simple and user-friendly interface. With Infinity, you are empowered to manage increasing workloads quickly and easily across multiple customer touchpoints by leveraging AI and automation. The platform is also equipped with AI and automation capabilities, allowing you to manage increasing workloads effortlessly and efficiently across various customer touchpoints. For more details, please visit https://infraon.io