SimplyConnect Mobile vs Bubble365

Better Engage Customers with Business Texting SimplyConnect provides nationwide text-enablement for any U.S.-based number through a user-friendly platform. With our SMS and MMS messaging, you can seamlessly send and receive messages via hybrid landline, toll-free and VoIP numbers in the U.S., Canada and many international destinations. Add customized greetings to your accounts to make them even more recognizable, then customize your messages with dynamic elements that recognize a variety of user preferences such as name, location, past conversations and more. Why SimplyConnect? SimplyConnect is a comprehensive cloud messaging solution that lets you send and receive SMS and MMS messages from your business phone numbers, including traditional landlines. Use existing business phone numbers, or obtain new numbers, to connect with customers opening new communication avenues that reinforces your brand. Reach customers in their preferred medium: TEXT! With a host of features, SimplyConnect is the newest communication weapon for business. Capabilities: • Text-Enable Current Numbers Use your existing business phone number to contact customers via SMS and MMS messages • Engage Customers Text promotions, track responses and ROI, and utilize customizable templates to make texts more personable • Set Auto-Responses Automatically respond to customers 24 hours a day with customized and suggested text responses • Monitor Messages Oversee all texts sent and received by your business from one account and receive email notification of unread messages • Manage Contacts and Schedule Messages Save customer contact information in a searchable database and schedule recurring messages • Support Global Messaging Enjoy seamless texting across multiple languages communicating with native speakers • Resolve Customer Issues Maintain records and history of customer interactions for issue resolution or new opportunities • Ensure Compliance Send text messages that adhere to CTIA, telecom industry organization that defines messaging Best Practices and guidelines How is SimplyConnect Implemented? Simple and fast. Use an existing number or procure a new number from NUSO. Sign into the app. Start sending and receiving SMS and MMS messages on your local business number or your toll-free number. SimplyConnect Use Cases Multiple Number Assignments • Support center managers can assign multiple text-enabled phone numbers to multiple users across different shifts to ensure that there are no gaps in coverage. • Text marketing campaigns across multiple regions and track performance by assigning different local numbers for each region. • Multiple agents can view or respond to activity on a single text thread from their business number. Message Blasts • Want to take a poll? A business can text customers en masse and set up an auto-response for those who reply. • Set up text distribution lists to send targeted messages to specific groups. Message Archiving • Businesses can search historical text archives for compliance and auditing. • Customer service teams can access text history to reference and resolve customer issues. Business Texting Facts: Texts Are More Engaging • 99% are opened by users • 95% of texts are read in less than 3 minutes • 45% of texts receive a response Texts Resolve Issues Faster than Phone Calls • Texting is 10x faster than calling • Average text response time is 90 seconds or less • Text messages are read in under 5 seconds, on average Texting is Preferred in the United States • 90% of consumers want to use texting to reach businesses • 50-65% of people prefer texts over calls

Connecting Bubble365 Mobile to your telephony environment is hugely important for improving customer satisfaction and working more efficiently. With integration tool Bubble365 Mobile, during an incoming or outgoing phone call, you no longer have to look for customer details manually - they appear directly in a Bubble365 Mobile pop-up notification, and you can perform various actions such as opening a customer card from there. Embedded pop-up notification Bubble365 Mobile has a number of unique features. This integration ensures that you immediately get all relevant customer data on a phone call. From the overview that appears, which can also be fully customised by the user, department, or company, you can immediately perform the desired action. When transferring a call to a colleague, the customer information moves with it. By default, the pop-up notification in Bubble365 Mobile is visible from the moment your softphone, desk phone, or other device rings until the call ends. Functionalities In addition to the above-mentioned pop-up notification capabilities, Bubble365 Mobile is equipped with many more functionalities. If you also use other applications, you can even show the CRM information or buttons from other applications in the Bubble365 Mobile integration, if you wish. Below are some important functions: -Bubble365 Mobile acts as a “calling provider,” allowing you to use the official calling icons within the application. -With Call Control, you control your desk phone, softphone, or other device directly from Bubble365 Mobile (provided your telephony platform supports it). -Easily search CRM contact data in the Searchbar and perform the desired action (call, WhatsApp, Teams chat, mail, etc.). -The Call Waiting function lets you easily switch between pop-up notifications of incoming phone calls. -If several relations are known under one number, you can browse through the results with the Multi result function. -The Call History function allows you to see all contact moments with the phone number over the last 90 days so you can immediately see which colleague had the last contact. -At the end of every call, a Call Log is pushed to the CRM, so that every call is logged under the relation card in the CRM. -Make a call note immediately with the Call Note function that will be logged together with the Call Log and becomes visible to you and your colleagues in the Call History. -Determine the Theme Modes yourself by setting the colours to day or dark modes. Easy and secure login based on Single Sign-On (Microsoft, Google, or Apple account).