Store Commerce vs Guided Conversations

Store Commerce is the point-of-sale application for Microsoft Dynamics 365 Commerce. It supports a wide range of capabilities beyond retail sale transactions that enable cashiers, managers and sales associates to manage store operations from a mobile device. In addition to flexible and performant sales transaction workflows, the Store Commerce app facilitates assisted selling and clienteling, order processing and fulfillment, inventory management, shift and cash management, role-based reporting, and more. The Store Commerce app connects to payment terminals, receipt printers, bar code scanners and cash drawers, and is highly customizable to meet the needs of a wide range of business requirements. Prerequisites: Deploy a Commerce Scale Unit using the Dynamics Lifecycle Service portal before using the Store Commerce app. The app needs the CPOS URL to activate a register. Store workers and Devices need to be configured in Dynamics 365 Commerce back office. Detailed information and documentation can be found at the Microsoft Learn site (http://learn.microsoft.com/en-us/dynamics365/commerce/dev-itpro/store-commerce-mobile)

Designed with accessibility in mind, the Guided Conversations mobile application empowers you to access flows anytime and anywhere. With our intuitive interface, usability is prioritized, making it easy for users of all abilities to engage with the application effortlessly. The history sections displays previous conversations. You can directly restart conversations from here instead of re-scanning the QR code or entering the URL again. Based on the widget's configuration, you can engage in a conversation to find the information you're seeking and perform simple tasks like making a booking, scheduling a call back or a sales inquiry. The application leads you to precise information by asking questions and prompting you to provide adequate answers or choose appropriate options. About Zoho Desk's Guided Conversations Guided conversations is a low-code, self-service platform that empowers businesses to build and deploy effective self-service solutions for their customers. Using the platform you can build conversation flows that can collect customer information, resolve initial inquiries and even trouble shoot technical problems without agent intervention. Key Features An intuitive and user-friendly builder - Build conversation flows from scratch using the simple, easy to use builder. You simply need to choose to appropriate blocks to display information, choices or get user input and define their sequence. GC widget - Many such flows can be combined and made available to customers or employees as a widget. Which can be easily embedded into websites or mobile apps. Each widget has a specific URL and QR code which can be opened in this app. Highlights of the Guided Conversation Platform. Employee help desk - You can use the GC widget to provide internal self-service to your employees. This lessens the workload of the internal service team while having a multiplier effect on employee satisfaction. Personalized responses - Including block variables in your conversation can create a personal atmosphere by displaying customer names, their email/phone numbers, ticket IDs, and information about the products they've purchased. Obtain/Drive information to other external services - The webhook block enables conversation flows to interact with Zoho Desk processes and other external services. Using this you can perform actions like creating a zoho desk ticket or posting feedback on an external website as a part of the conversation.