ITM vs BaseCloud Phone

ITM Terminal is specially designed for ITM Timesheet, the advanced project management app for SAP Business One. ITM Terminal allows ITM Timesheet users to accomplish their check-in and check-out by scanning an automatically generated QR Code that renews every 15 Seconds. For multiple location businesses, each location will have a different terminal so when the employee scan the QR Code the terminal can verify that the employee made an action at a specific location according to the terminal data that is being shared seamlessly with the Admin. ITM Terminal is secured with a PIN code where only admin can access the terminal configurations and settings.

BaseCloud Phone App — Your CRM and Softphone, Together Take your entire BaseCloud CRM — and your business phone line — with you, wherever you are. Log in with your existing BaseCloud account to talk to clients, and keep every conversation automatically tied to the right contact record. Built-In Softphone Calling Make and receive calls directly through the app, replacing the need for a separate SIP client. Call any phone number, or reach colleagues internally within your BaseCloud system, all from one dialer. Call From Anywhere in Your Workflow Dial a brand-new client. Call directly from a CRM contact record. Call straight from your phone's own contact list. However you start the call, it's automatically logged and connected to the right client in your CRM. Blind & Warm Transfers Move calls between teammates the way that fits the moment. A blind transfer sends the call straight through when you need a quick handoff. A warm transfer lets you speak with your teammate first, then bring the client in, so nothing gets lost along the way. Automatic Call Recording, Transcripts & Summaries Every client call is recorded and processed automatically. Within moments of hanging up, you'll find the full call transcript and an AI-generated summary sitting right inside the CRM, next to the client's record — no manual note-taking required. Create Clients on the Fly Get a call from someone new? Turn any phone contact into a full CRM client record in seconds, right from the call screen — no need to stop and switch apps. Everything Stays in Sync Every call, transfer, transcript, and summary is tied back to the right client automatically, so your whole team has the full picture the moment they open a record — whether they were on the call or not. Built for BaseCloud CRM clients who need real calling power without being stuck at a desk. Requires an existing BaseCloud account. Login only — new accounts are created through the BaseCloud web platform.