Assist24 vs OPS IQ

ASSIST24 is the APP that allows you to centrally and completely manage the entire flow related to technical assistance and maintenance: creation, assignment, management and closure of a service call. You will be able to easily store data to code the company profile, customer, material, service, vehicle and business trip. In addition, you will be able to set call priorities, tax rates, units of measure and currencies that you manage. If you have employees, once your company is set up, you can create new operators who, by scanning QR Codes, can be linked to your company profile. In this way, all open, assigned and closed calls will be synchronized keeping the whole team updated in real time. Once the service call has been closed, the system will automatically generate a report in .pdf format that will be sent to the technician and to the email address of the customer entered in the registry. Thanks to the data import/export functions, you will be able to upload your master records into the system and export the details of the interventions performed to speed up reporting. ASSIST24 has a free trial period of 20 days (the trial period is calculated at the company level, taking as reference the first installation made by the work team). After the trial is over, you can purchase "time" through different types of subscriptions: 1 month, 6 months and 12 months. FEATURES OVERVIEW: COMPANY - Management of company master data and contacts - Technician management - Materials, services, business trips and vehicles management - Management of priorities, tax rates and currency - Definition of your own general conditions of supply (automatically inserted in the service call closing report) CUSTOMERS - Management of master data - Hierarchical customer management: bill-to and sell-to customer - Contact management with advanced features (automatic phone call, automatic email, navigation to destination) MATERIALS - Codable into categories and subcategories - Ability to manage price, unit of measure, tax rate and discount - Advanced search by description, code, category and subcategory SERVICES - Organization by groups - Ability to manage price, unit of measure, tax rate and discount BUSINESS TRIPS - Management of cost per kilometer/call-out fee/travel areas VEHICLES - Coding of company vehicles by license plate and description SERVICE CALL INSERTION - Insertion of service calls in which to specify: --- Customer --- Subject --- Description --- Priority --- Contact SERVICE CALL ASSIGNMENT - Assign the call to one or more technicians (team) SERVICE CALL MANAGEMENT/CLOSURE - Management of calls to be made viewable by date/technician/priority - Ability to associate materials used, specifying their quantities and billing type - Ability to associate services performed, specifying their timing and billing type - Ability to specify business trips and vehicles used - Enter customer contacts, any notes and signature - Automatic sending of the intervention closing report to technician and customer HISTORY - View all interventions performed by technicians that can be organized by period INVOICING - Ability to download details (with quantities and prices) of interventions performed in a given time period LICENSES - Control panel for managing purchased licenses SETTINGS - QR code for operator association - Settings of call start and expiration notifications - Setting of default intervention end email - Dropbox connection - Choice of custom report - Opening tickets to developers for resolving issues/making business requests

Ops IQ is a comprehensive mobile application designed by L&H Industrial, a leading provider of industrial solutions. The app aims to revolutionize asset management and maintenance processes by providing users with a powerful set of tools and features to enhance operational efficiency and maximize the lifespan of valuable assets. Key Features: Asset Tracking and Inventory Management: Ops IQ allows users to track and manage all assets within their industrial environment. It enables real-time tracking of asset locations, providing an accurate and up-to-date inventory of equipment, machinery, and other resources. Users can quickly locate specific assets, view their status, and track their usage history. Maintenance and Alerts: The app simplifies maintenance operations by enabling users to schedule routine inspections, preventive maintenance tasks, and repairs. Ops IQ sends automated alerts and notifications to maintenance teams, ensuring timely action and minimizing downtime. Performance Monitoring and Analytics: The app provides real-time monitoring of asset performance metrics such as temperature, pressure, vibration, and energy consumption. Users can visualize and analyze this data through intuitive dashboards and reports, gaining insights into asset health, efficiency, and potential issues. These analytics help optimize operations, improve productivity, and reduce costs. Security and User Permissions: Ops IQ prioritizes data security and allows for granular user permissions. Administrators can control access levels, ensuring that only authorized personnel can view sensitive data. The app implements industry-standard encryption protocols to protect sensitive information. With Ops IQ, L&H Industrials empowers its workforce to efficiently manage assets, optimize maintenance processes, and make informed decisions based on real-time data. By leveraging the app's features, organizations can enhance productivity, minimize downtime, and extend the lifespan of their assets, ultimately improving their bottom line.