SKF Axios vs Customer Visit Status

SKF Axios is a simple, wireless and scalable end-to-end predictive maintenance solution. It’s a cost-effective, cloud-based condition monitoring solution from SKF and Amazon Web Services (AWS). SKF Axios collects and analyzes vibration and temperature data to detect equipment anomalies and provide notifications on the health of your machinery. When abnormal machine conditions are detected, users are alerted so they can respond with proper maintenance. The service is accessible via a mobile or web-based app.

1. Dashboard Overview Summary of Today's Visits: A quick snapshot of the number of visits scheduled, completed, pending, and canceled. Visit Status Overview: A live status feed showing active visits (in progress, completed, or upcoming) in real-time. 2. Visit Scheduling New Visit Creation: Ability to create new visits by entering customer details, preferred time slots, and visit objectives. 3. Customer Details & Visit History Customer Profile: Detailed customer information (name, contact, location, account status, past interactions). Visit History: A log of past visits with dates, outcomes, and any follow-up actions. Notes & Feedback: Ability to add notes from each visit and track customer feedback or issues raised. 4. Live Visit Tracking Real-Time Location Tracking: View team members' locations customer. Visit Progress: Track the status of ongoing visits (e.g., Marketing, Problem Solving or Marketing and Problem Solving). Live Updates/Check-ins: Allow field agents to check in or update visit status (e.g., “Brand,” “Buying,” or “Garments“). 5. Reporting and Analytics Visit Success Rate: Percentage of successful visits vs. canceled or delayed visits. Visit Duration Analysis: Average time spent on visits, helping to optimize schedules and resources. Customer Satisfaction Score (CSAT): Based on follow-up surveys or ratings, show a customer satisfaction trend. 6. Notifications & Alerts Visit Status Notifications: Notifications for visit updates (e.g., Pending Meeting Recap, Program & Action). Emergency Alerts: For urgent visits or issues that require immediate attention.