CEQUENS vs SPOS Staff

CEQUENS 1Box - Your Complete OCC Mobile Solution Transform how you manage customer requests with CEQUENS 1Box, the comprehensive Omnichannel Contact Center (OCC) mobile app that unifies all customer communications into one powerful platform. Complete OCC Platform in Your Pocket CEQUENS 1Box brings enterprise-grade omnichannel contact center capabilities to your mobile device, enabling agents to manage, track, and resolve customer requests from anywhere. No more missed inquiries or delayed responses - handle every customer request professionally and efficiently. Streamlined Request Management: Unified Request Inbox - Manage all incoming customer requests from WhatsApp Business, Instagram Direct, Facebook Messenger, and web chat in one centralized location Smart Request Routing - Automatically categorize and prioritize customer requests based on urgency, type, and channel Request Tracking System - Monitor request status from initial contact to resolution with complete visibility Multi-Channel Request Handling - Seamlessly manage customer requests across all digital channels without switching apps Request History & Context - Access complete conversation history and customer context for informed request resolution Core OCC Features: Intelligent Request Distribution - AI-powered routing ensures requests reach the right agent instantly Request Prioritization - Automatically identify and escalate urgent customer requests Collaborative Request Resolution - Tag team members and collaborate on complex customer requests Request Analytics - Track response times, resolution rates, and request patterns Automated Request Responses - AI-suggested replies for common customer requests Multi-Language Request Support - Handle customer requests in any language with built-in translation Request Management Capabilities: - Service Requests - Process customer service inquiries and support tickets - Order Requests - Manage purchase inquiries, modifications, and cancellations - Information Requests - Provide instant responses to product and service questions - Complaint Management - Track and resolve customer complaints efficiently - Appointment Requests - Schedule and manage customer appointments - Technical Support Requests - Handle troubleshooting and technical assistance

SPOS Staff is the mobile companion for gym owners and authorized staff using Studio Profit OS. Keep your team connected and manage daily work from your phone. With the permissions granted by your gym, you can: - Message staff one-to-one or create custom named group chats with selected teammates. Mention participants, reply to messages, and manage chat notifications. - View today's classes and attendance, find the right member, and confirm a manual check-in. - Review belt and stripe promotion eligibility, confirm promotion details, and follow results. - Prepare bulk texts for supported lead, member, tag, membership-plan, and event audiences. Review eligibility, exclusions, and estimated cost before confirming. Texting requires an approved gym messaging setup and applicable consent. - Manage conversations and leads, place outbound calls, and play voicemail. - View member details, staff reports, and Staff Community. - Switch between gyms you are authorized to access. SPOS Staff requires an active Studio Profit OS account and owner or accepted staff access. Available tools depend on your gym and permissions. Members OS is a separate app for gym members.