ManageEngine Ping Tool vs Customer Care Center
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ManageEngine Ping Tool
Monitor network devices and websites from your mobile device. Track server availability, performance, and network diagnostics like ping, traceroute, and DNS lookup. Generate PDF reports for detailed analysis.
- Network device availability monitoring (Ping)
- Website availability and performance tracking
- Traceroute for websites and servers
- DNS Lookup and Whois details
- Port Scan for open TCP ports
- SSL certificate details viewing
- Host list memory and reporting
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ManageEngine Ping Tool for iPhone offers network monitoring capability from your mobile. You can get the complete view of what is happening across your LAN and Websites. This mobile version of ManageEngine Ping Tool monitors availability of the servers, desktop machines, network devices such as routers, switches and monitors performance of websites across the internet. Highlights * Monitors the availability of the servers, routers, switches in a LAN environment using Ping * Gives minimum/ maximum/ average trip time and TTL of packet from a device. * Check the availability of websites. * Traceroute websites and servers. * DNS Lookup shows DNS records of website. * View response time of website in a elegant graphical view. * View SSL certificate details * Port Scan gives open TCP ports in a server * Get Whois details of domains * Remembers Host list information, so that you can avoid frequent entering of host details. * Shows the availability of saved servers in Host list. * Create PDF reports
Customer Care Center
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Customer Care Center gives Ford Audio-Video customers a mobile way to monitor and manage their AV/IT facilities on the go. - View all your sites on an interactive map, with buildings colored by live status - Drill down from Regions to Buildings, Floors, and Rooms to see every installed device - Look up device specs, manuals, and drawings without digging through paperwork - Browse Jobs, Sales Orders, and Work Orders with equipment and drawing details - Get real-time status updates and push notifications for the systems that matter - Sign in securely with Face ID/Touch ID, DUO two-factor authentication, or your organization's single sign-on Built for facility managers and technicians who need fast answers about their Ford AV-installed systems, wherever they are.
Screenshots
Verdict
The clearest difference is update cadence: Customer Care Center at every 4 days against ManageEngine Ping Tool's every 4 months. ManageEngine Ping Tool's advantage is iOS requirement (12.0 vs 17.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ManageEngine Ping Tool ships an update every 4 months, Customer Care Center every 4 days. The most recent releases landed on October 21, 2026 and October 7, 2026 respectively.
| Parameter | ManageEngine Ping Tool | Customer Care Center |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (725 ratings) — better | — |
| Positive reviews | 89.0% of reviews | — |
| Number of ratings | 725 — better | — |
| Update frequency | Every 4 months | Every 4 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 12.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 17 MB | 23 MB |
| Age rating | 4+ | 4+ |
| Developer | Zoho Corporation | Ford Audio-Video, LLC |
Bugs and requests
ManageEngine Ping Tool
Reported bugs
5 issues- Bugs and no update!
- Response time tool stops when app goes to background
- No reverse DNS lookup from a Ping Tool?
- Ping doesn't work
- many hosts unknown. cursor almost invisible. did not save many hosts.
Requested features
2 requests- Add names to ip addresses under favorites
- Add a way to keep repeatedly hitting a trace route automatically over and over again
Customer Care Center
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ManageEngine Ping Tool
No in-app purchases
Customer Care Center
No in-app purchases
Questions
Is ManageEngine Ping Tool free?
Is Customer Care Center free?
Do ManageEngine Ping Tool or Customer Care Center have ads?
Which is updated more often, ManageEngine Ping Tool or Customer Care Center?
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