Comparison

ManageEngine Ping Tool vs Customer Care Center

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ManageEngine Ping Tool

Monitor network devices and websites from your mobile device. Track server availability, performance, and network diagnostics like ping, traceroute, and DNS lookup. Generate PDF reports for detailed analysis.

Highlights
  • Network device availability monitoring (Ping)
  • Website availability and performance tracking
  • Traceroute for websites and servers
  • DNS Lookup and Whois details
  • Port Scan for open TCP ports
  • SSL certificate details viewing
  • Host list memory and reporting
Features
Read full description

ManageEngine Ping Tool for iPhone offers network monitoring capability from your mobile. You can get the complete view of what is happening across your LAN and Websites. This mobile version of ManageEngine Ping Tool monitors availability of the servers, desktop machines, network devices such as routers, switches and monitors performance of websites across the internet. Highlights * Monitors the availability of the servers, routers, switches in a LAN environment using Ping * Gives minimum/ maximum/ average trip time and TTL of packet from a device. * Check the availability of websites. * Traceroute websites and servers. * DNS Lookup shows DNS records of website. * View response time of website in a elegant graphical view. * View SSL certificate details * Port Scan gives open TCP ports in a server * Get Whois details of domains * Remembers Host list information, so that you can avoid frequent entering of host details. * Shows the availability of saved servers in Host list. * Create PDF reports

About

Customer Care Center

Features
Read full description

Customer Care Center gives Ford Audio-Video customers a mobile way to monitor and manage their AV/IT facilities on the go. - View all your sites on an interactive map, with buildings colored by live status - Drill down from Regions to Buildings, Floors, and Rooms to see every installed device - Look up device specs, manuals, and drawings without digging through paperwork - Browse Jobs, Sales Orders, and Work Orders with equipment and drawing details - Get real-time status updates and push notifications for the systems that matter - Sign in securely with Face ID/Touch ID, DUO two-factor authentication, or your organization's single sign-on Built for facility managers and technicians who need fast answers about their Ford AV-installed systems, wherever they are.

Screenshots

ManageEngine Ping Tool4 screens
Customer Care Center3 screens

Verdict

The call

The clearest difference is update cadence: Customer Care Center at every 4 days against ManageEngine Ping Tool's every 4 months. ManageEngine Ping Tool's advantage is iOS requirement (12.0 vs 17.0). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

ManageEngine Ping Tool ships an update every 4 months, Customer Care Center every 4 days. The most recent releases landed on October 21, 2026 and October 7, 2026 respectively.

Scorecard2 real differences · 8 level
ManageEngine Ping Tool versus Customer Care Center: the parameters behind the verdict, then further details
ParameterManageEngine Ping ToolCustomer Care Center
PriceFreeFree
Rating4.8 (725 ratings) — better—
Positive reviews89.0% of reviews—
Number of ratings725 — better—
Update frequencyEvery 4 monthsEvery 4 days — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS12.0 — better17.0
Further details — not scored
Size17 MB23 MB
Age rating4+4+
DeveloperZoho CorporationFord Audio-Video, LLC

Bugs and requests

ManageEngine Ping Tool

Reported bugs

5 issues
  • Bugs and no update!
  • Response time tool stops when app goes to background
  • No reverse DNS lookup from a Ping Tool?
  • Ping doesn't work
  • many hosts unknown. cursor almost invisible. did not save many hosts.

Requested features

2 requests
  • Add names to ip addresses under favorites
  • Add a way to keep repeatedly hitting a trace route automatically over and over again

Customer Care Center

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

ManageEngine Ping Tool

No in-app purchases

None

Customer Care Center

No in-app purchases

Questions

Is ManageEngine Ping Tool free?
ManageEngine Ping Tool is free to download, with no in-app purchases.
Is Customer Care Center free?
Customer Care Center is free to download, with no in-app purchases.
Do ManageEngine Ping Tool or Customer Care Center have ads?
Neither ManageEngine Ping Tool nor Customer Care Center shows ads.
Which is updated more often, ManageEngine Ping Tool or Customer Care Center?
ManageEngine Ping Tool ships an update every 4 months, and Customer Care Center every 4 days. Most recently, ManageEngine Ping Tool was updated on October 21, 2026 and Customer Care Center on October 7, 2026.

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