OTCV for iPhone vs CEQUENS

Alcatel-Lucent OpenTouch Conversation (OTCV) is a cornerstone product of the Alcatel-Lucent OpenTouch Suite for Small and Medium Enterprise. It is an Apple® iPhone™ professional application providing a full set of IP-based unified communication services. OTCV for iPhone is the extension of your company on your mobile that connects to the Alcatel-Lucent OmniPCX Office, the powerful communication server dedicated to small and medium enterprises. It delivers advanced unified communication services on Apple® iPhone™, including single identity, directory lookup, enterprise telephony, call routing control and Voice over IP capabilities. FEATURES • Single identity: One phone number across multiple devices. Single business identity, whatever the device used • Directory lookup: Search local and corporate contacts from an easy-to-use interface • Contacts: Get instant access to corporate and local contacts and use a single click to call (dial by name) • Notifications: New voice messages and missed calls + IM • Mid-call control: Take a call, clear a call, transfer a call, put into conference, hold/retrieve a call and switch between calls • Visual voicemail: Voice messages with a visual voicemail interface (select, play back or delete messages in any order) • Instant Messaging : Exchange instant messages between the OmniPCX Office subscribers • VoIP using SIP Companion option*: VoIP capabilities allowing the user to place and receive business calls on his iPhone through the company Wi-Fi data connection. • Get Call Feature: Enables the user switching a conversation from his mobile to his business deskphone without interrupting the call • Data over Wi-Fi: Automatic switch to trusted WLAN (roaming) • Secure access: HTTPS support and remote worker topology support (if VPN is setup) BENEFITS Access features anywhere • Users have unified communication capabilities everywhere, on-site and off-site. So, regardless of location, they can get business notification events (voice messages, missed calls and IM) and access to enterprise-grade services, including corporate directory, telephony and communication history. Maintain a single identity • A single business number is used across multiple devices, such as desk phone, personal computer, mobile phone and home phone. Outbound calls from a mobile device can use a single identity and phone number, making it easier for colleagues, customers, partners and personal contacts to recognize calls from the OTCV. Connect any way, anytime • Workers can select the best way to communicate when initiating a phone call Control/reduce costs • Cellular: Significantly reduce smartphone costs with savings on long distance calls • WLAN: Use Wi-Fi® for data when at the office or at home, for voice when inside of the company (iPhone only) • Easy VPN: Use Wi-Fi® also for voice outside of the company Connect more securely • Secure access is provided to the enterprise with HTTPS support Coverage optimization • VoIP using SIP Companion option REQUIREMENTS • Alcatel-Lucent OmniPCX Office RCE R8.1 release and later • iPhone 3GS, 4, 4S, 5, 5C, 5S, 6, 6 Plus – iOS 6.0 and later • Connectivity: Mobile 3G data access or company Wi-Fi internet access for VoIP capabilities

CEQUENS 1Box - Your Complete OCC Mobile Solution Transform how you manage customer requests with CEQUENS 1Box, the comprehensive Omnichannel Contact Center (OCC) mobile app that unifies all customer communications into one powerful platform. Complete OCC Platform in Your Pocket CEQUENS 1Box brings enterprise-grade omnichannel contact center capabilities to your mobile device, enabling agents to manage, track, and resolve customer requests from anywhere. No more missed inquiries or delayed responses - handle every customer request professionally and efficiently. Streamlined Request Management: Unified Request Inbox - Manage all incoming customer requests from WhatsApp Business, Instagram Direct, Facebook Messenger, and web chat in one centralized location Smart Request Routing - Automatically categorize and prioritize customer requests based on urgency, type, and channel Request Tracking System - Monitor request status from initial contact to resolution with complete visibility Multi-Channel Request Handling - Seamlessly manage customer requests across all digital channels without switching apps Request History & Context - Access complete conversation history and customer context for informed request resolution Core OCC Features: Intelligent Request Distribution - AI-powered routing ensures requests reach the right agent instantly Request Prioritization - Automatically identify and escalate urgent customer requests Collaborative Request Resolution - Tag team members and collaborate on complex customer requests Request Analytics - Track response times, resolution rates, and request patterns Automated Request Responses - AI-suggested replies for common customer requests Multi-Language Request Support - Handle customer requests in any language with built-in translation Request Management Capabilities: - Service Requests - Process customer service inquiries and support tickets - Order Requests - Manage purchase inquiries, modifications, and cancellations - Information Requests - Provide instant responses to product and service questions - Complaint Management - Track and resolve customer complaints efficiently - Appointment Requests - Schedule and manage customer appointments - Technical Support Requests - Handle troubleshooting and technical assistance