Comparison

PostNL vs Urban Arrow

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

PostNL

Track and send packages with ease. Get a complete overview of items in transit and find nearby service points. Activate My Mail for a view of incoming mail (Netherlands only). Receive real-time status updates via notifications and a home screen widget.

Highlights
  • Track packages
  • Send packages
  • Find PostNL points
  • My Mail overview
  • Status notifications
  • Home screen widget
  • Digital stamps
Features
Read full description

Easily track packages with the PostNL app Track and send your packages with the PostNL app. In the app, you always have a complete overview of everything on its way to you. Sending a package is also easy via the app. Looking for a PostNL point? You can easily find these in the app as well. Curious about which mail is on its way to you? Activate My Mail so you also have a complete overview of all your mail (note: only available in the Netherlands). This way, you always have us at hand! Always up-to-date If you enable notifications, we ensure that you are always informed of the latest status of your package. Also, install the PostNL widget on your home screen to always stay up-to-date. Sending something? Have the QR code from your account scanned and receive a shipping confirmation by email. Easily create a label via the app and have it printed at a PostNL point. Need a stamp? Buy a digital stamp and write it on the letter, convenient! Download the app and let us know what you think!

About

Urban Arrow

Keep your cargo bike secure and accessible with real-time location tracking and smart alerts. Monitor battery levels, receive theft notifications, and manage your bike's digital lock. Optional insurance integrations offer further peace of mind for your daily rides.

Highlights
  • Live location tracking
  • Digital lock and motion sensor
  • Theft alerts
  • Battery and range overview
  • Optional insurance integrations
Features
Read full description

Your beloved Urban Arrow never out of sight with the Urban Arrow Connected app. With the Urban Arrow Connected app combined with the integrated Urban Arrow Connected GPS module, you'll always have complete control over your cargo bike. Thanks to the seamless connection via GPS, internet, and Bluetooth, you always know exactly where your Urban Arrow is. The integrated motion sensor keeps you constantly informed and sends an immediate alert if your bike moves unexpectedly. This way, your cargo bike is more secure than ever before. With Urban Arrow Connected, you not only enjoy ultimate theft protection but also various smart features that elevate your cycling experience. Download the Urban Arrow Connected app today and experience the ease and confidence of having full control over your Urban Arrow cargo bike. So you can enjoy daily rides with the kids, without any worries about the safety of your cargo bike. Key features of Urban Arrow Connected at a glance: Live location: View the real-time location of your cargo bike and know exactly where it is. Digital lock and motion sensor: Lock your bike digitally through the app and receive immediate notifications whenever something happens to your cargo bike thanks to the built-in motion sensor. Battery and range overview: Check the battery percentage and instantly see the remaining range per support module. Theft alert: Be instantly aware of a potential theft with our warning notifications. Extra benefits in combination with a Connected cargo bike insurance: Theft reporting: Easily report a theft through the app. Recovery service (optional): Activate the recovery service from your insurer. Pick-up and delivery service (optional): Use the pick-up and delivery service via your insurer. 24/7 roadside assistance (optional): 24/7 roadside assistance for emergencies via the app. Note: Urban Arrow Connected only works on the Urban Arrow Family and FamilyNext models with the integrated Urban Arrow Connected GPS module.

Screenshots

PostNL4 screens
Urban Arrow4 screens

Verdict

The call

The clearest difference is rating: Urban Arrow at 5.0 against PostNL's 4.5. Urban Arrow also leads on ads (none vs shown) and monetization model (free vs ad-supported). PostNL's advantage is ratings volume (2.1K vs 2). On price, update cadence, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Urban Arrow holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: PostNL has 2.1K ratings behind it against 2, so its average is the more settled of the two.

UpkeepUpdate frequency

PostNL ships an update every 2 weeks, Urban Arrow every 3 weeks. The most recent releases landed on September 23, 2026 and September 14, 2026 respectively.

Scorecard4 real differences · 6 level
PostNL versus Urban Arrow: the parameters behind the verdict, then further details
ParameterPostNLUrban Arrow
PriceFreeFree
Rating4.5 (2.1K ratings)5.0 (2 ratings) — better
Positive reviews21.0% of reviews—
Number of ratings2.1K — better2
Update frequencyEvery 2 weeks — betterEvery 3 weeks
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPadiPhone, iPad, Apple Watch — better
Requires iOS16.0 — better17.0
Further details — not scored
Size40 MB128 MB
Age rating4+4+
DeveloperPostNL Holding B.V.Urban Arrow

Customer experience

PostNL

All ratings2,108 ratings
Positive89.3%
Neutral3.8%
Negative6.8%
Written reviews186 reviews
Positive21.0%
Neutral11.8%
Negative67.2%

Urban Arrow

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

PostNL

Reported bugs

3 issues
  • Account creation issues
  • Inaccurate tracking information
  • Notification problems

Requested features

3 requests
  • Add English language option
  • Improve delivery preferences
  • Provide more delivery updates

Urban Arrow

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

PostNL

No in-app purchases

None

Urban Arrow

No in-app purchases

Questions

Is PostNL free?
PostNL is free to download, with no in-app purchases.
Is Urban Arrow free?
Urban Arrow is free to download, with no in-app purchases.
Which has better reviews, PostNL or Urban Arrow?
Urban Arrow is rated higher. PostNL averages 4.5 out of 5 from 2.1K ratings, while Urban Arrow averages 5.0 from 2 ratings.
Do PostNL or Urban Arrow have ads?
PostNL shows ads; Urban Arrow does not.
Which is updated more often, PostNL or Urban Arrow?
PostNL ships an update every 2 weeks, and Urban Arrow every 3 weeks. Most recently, PostNL was updated on September 23, 2026 and Urban Arrow on September 14, 2026.

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