Web vs My Customer Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Web
Access company intranet, internet, and web apps securely and intuitively. This app provides instant access to internal network sites without manual VPN connection, and organizes all your bookmarks in one place. It also features a built-in QR code scanner.
- Secure intranet access
- No manual VPN connection
- Centralized bookmark management
- Add, edit, and remove bookmarks
- QR code scanning
- Access web apps
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Experience intuitive, secure browsing across intranet, internet, and web apps. Workspace ONE Web gives you instant access to your company’s internal network sites while you’re on the go without the hassle of manually connecting to a VPN. **Instantly Access Company Sites and Intranet** Enjoy frictionless access to your organization’s websites and intranet in a flash without manually configuring a VPN. **Find All of Your Bookmarks in One Place** Your company can push bookmarks down to your app for you to easily locate. You can also edit and remove bookmarks or add your own. Having a hard time locating your bookmarks? Tap the action grid at the bottom and tap “Bookmarks”. **Scan QR Codes on the Fly** Need to scan a QR code? Navigate to the Browser’s URL address bar, tap the code on the right, enable access to the camera and your device is ready to scan! To optimize security and productivity for your device, Omnissa will need to collect some device identity information, such as: • Phone Number • Serial Number • UDID (Universal Device Identifier) • IMEI (International Mobile Equipment Identifier) • SIM Card Identifier • Mac Address • Currently Connected SSID
My Customer Connect
This business tool enables companies to manage customer relationships by providing a portal for clients to view billing and service history. Customers can also request additional services through their personalized accounts. It offers a dedicated sub-domain for easy access and account creation.
- Customer service portal
- View billing history
- View service history
- Request additional services
- Customer account creation
- Dedicated sub-domain
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Using My Customer Connect allows companies from many different industries to stay in touch with their customers by providing a service portal to view billing and service history and request additional service. Getting started is easy, once companies sign up with the My Customer Connect service a registered sub-domain will be provided to them allowing their customers to login and create their own accounts.
Screenshots
Verdict
The clearest difference is rating: My Customer Connect at 5.0 against Web's 4.5. My Customer Connect also leads on iOS requirement (12.1 vs 17.0). Web's advantage is ratings volume (22K vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My Customer Connect holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Web has 22K ratings behind it against 1, so its average is the more settled of the two.
Web ships an update every 2 months, My Customer Connect every 3 months. The most recent releases landed on October 26, 2026 and October 15, 2026 respectively.
| Parameter | Web | My Customer Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (22K ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 17.6% of reviews | — |
| Number of ratings | 22K — better | 1 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 12.1 — better |
| Further details — not scored | ||
| Size | 97 MB | 8 MB |
| Age rating | 4+ | 4+ |
| Developer | AirWatch, LLC | Westrom Software |
Customer experience
Web
My Customer Connect
Bugs and requests
Web
Reported bugs
3 issues- Incompatibility with iOS 14.5 and later
- Kiosk mode issues after recent update
- Inability to download/print payslips
Requested features
3 requests- Dark mode option
- Face ID/Touch ID support
- Improved offline functionality
My Customer Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Web
No in-app purchases
My Customer Connect
No in-app purchases
Questions
Is Web free?
Is My Customer Connect free?
Which has better reviews, Web or My Customer Connect?
Do Web or My Customer Connect have ads?
Which is updated more often, Web or My Customer Connect?
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