Comparison

Web vs My Customer Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Web

Access company intranet, internet, and web apps securely and intuitively. This app provides instant access to internal network sites without manual VPN connection, and organizes all your bookmarks in one place. It also features a built-in QR code scanner.

Highlights
  • Secure intranet access
  • No manual VPN connection
  • Centralized bookmark management
  • Add, edit, and remove bookmarks
  • QR code scanning
  • Access web apps
Features
Read full description

Experience intuitive, secure browsing across intranet, internet, and web apps. Workspace ONE Web gives you instant access to your company’s internal network sites while you’re on the go without the hassle of manually connecting to a VPN. **Instantly Access Company Sites and Intranet** Enjoy frictionless access to your organization’s websites and intranet in a flash without manually configuring a VPN. **Find All of Your Bookmarks in One Place** Your company can push bookmarks down to your app for you to easily locate. You can also edit and remove bookmarks or add your own. Having a hard time locating your bookmarks? Tap the action grid at the bottom and tap “Bookmarks”. **Scan QR Codes on the Fly** Need to scan a QR code? Navigate to the Browser’s URL address bar, tap the code on the right, enable access to the camera and your device is ready to scan! To optimize security and productivity for your device, Omnissa will need to collect some device identity information, such as: • Phone Number • Serial Number • UDID (Universal Device Identifier) • IMEI (International Mobile Equipment Identifier) • SIM Card Identifier • Mac Address • Currently Connected SSID

About

My Customer Connect

This business tool enables companies to manage customer relationships by providing a portal for clients to view billing and service history. Customers can also request additional services through their personalized accounts. It offers a dedicated sub-domain for easy access and account creation.

Highlights
  • Customer service portal
  • View billing history
  • View service history
  • Request additional services
  • Customer account creation
  • Dedicated sub-domain
Features
Read full description

Using My Customer Connect allows companies from many different industries to stay in touch with their customers by providing a service portal to view billing and service history and request additional service. Getting started is easy, once companies sign up with the My Customer Connect service a registered sub-domain will be provided to them allowing their customers to login and create their own accounts.

Screenshots

Web4 screens
My Customer Connect4 screens

Verdict

The call

The clearest difference is rating: My Customer Connect at 5.0 against Web's 4.5. My Customer Connect also leads on iOS requirement (12.1 vs 17.0). Web's advantage is ratings volume (22K vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

My Customer Connect holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Web has 22K ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

Web ships an update every 2 months, My Customer Connect every 3 months. The most recent releases landed on October 26, 2026 and October 15, 2026 respectively.

Scorecard3 real differences · 7 level
Web versus My Customer Connect: the parameters behind the verdict, then further details
ParameterWebMy Customer Connect
PriceFreeFree
Rating4.5 (22K ratings)5.0 (1 ratings) — better
Positive reviews17.6% of reviews—
Number of ratings22K — better1
Update frequencyEvery 2 months — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.012.1 — better
Further details — not scored
Size97 MB8 MB
Age rating4+4+
DeveloperAirWatch, LLCWestrom Software

Customer experience

Web

All ratings22,445 ratings
Positive86.6%
Neutral4.2%
Negative9.2%
Written reviews193 reviews
Positive17.6%
Neutral7.3%
Negative75.1%

My Customer Connect

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Web

Reported bugs

3 issues
  • Incompatibility with iOS 14.5 and later
  • Kiosk mode issues after recent update
  • Inability to download/print payslips

Requested features

3 requests
  • Dark mode option
  • Face ID/Touch ID support
  • Improved offline functionality

My Customer Connect

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Web

No in-app purchases

None

My Customer Connect

No in-app purchases

Questions

Is Web free?
Web is free to download, with no in-app purchases.
Is My Customer Connect free?
My Customer Connect is free to download, with no in-app purchases.
Which has better reviews, Web or My Customer Connect?
My Customer Connect is rated higher. Web averages 4.5 out of 5 from 22K ratings, while My Customer Connect averages 5.0 from 1 ratings.
Do Web or My Customer Connect have ads?
Neither Web nor My Customer Connect shows ads.
Which is updated more often, Web or My Customer Connect?
Web ships an update every 2 months, and My Customer Connect every 3 months. Most recently, Web was updated on October 26, 2026 and My Customer Connect on October 15, 2026.

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