eXact iDip vs FE Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
eXact iDip
This app transforms your smartphone into a powerful water testing tool. It works with a handheld photometer to provide accurate water analysis, store data, and track locations. Customize your testing with over 40 additional parameters available for purchase.
- Share test data via CSV
- Seamless smartphone integration
- Parameter information and data storage
- GPS tracking
- Over 40 purchasable test parameters
- Quick and simple testing procedure
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Harness the power of the smartphone AND upgrade the way you test water! Share E–mail test data via CSV file (spreadsheet) The exciting eXact iDip® Smart Photometer System® by ITS, Inc. harnesses the power of smart devices and the simplicity of design to handle the heavy lifting of complex water testing. The smart phone app is designed to work seamlessly with the waterproof handheld unit with parameter information, data storage and GPS tracking included. With guaranteed exact results in less time, our new smarter process will revolutionize water testing. The app comes with 4 tests installed including pH, Free Chlorine, Combined Chlorine (Chloramines) and Total Alkalinity. Over 40 additional parameters are available for in app purchase ($4.99/ea), so you can tailor the eXact iDip® to suit your needs at a fraction of the cost of competing multi-parameter photometers. The simple and quick testing procedure takes the guesswork out of results. It’s like having a laboratory in the palm of your hand.
FE Connect
Enhance service for connected Franklin Electric products with this app. It offers remote monitoring, troubleshooting, and secure temporary access for expert support, streamlining installations and repairs. Get real-time logs, firmware updates, and commissioning reports from your mobile device.
- Remote product monitoring and troubleshooting
- Secure temporary access for expert support
- Real-time logs and commissioning reports
- Over-the-air firmware updates
- Template creation for configuration saving
- Intuitive setup and navigation
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FE Connect enables onsite connectivity along with virtual collaboration and support, enhancing the way you service Franklin Electric products from your handheld device. Using intuitive setup features – as well as real-time logs and monitoring – FE Connect allows you to support any Franklin Electric product equipped with wireless connectivity. You can monitor and troubleshoot products, minimizing hands-on interaction with the drive or protection device. And now, FE Connect offers even more interactive support via the app’s One-to-One™ tool. This new feature allows you to easily and securely give support team members temporary access privileges via one of two modes: Handoff for real-time programming access or View Only for read-only capabilities. It’s one more way Franklin Electric is supporting professionals so you can get on to the next job faster. Discover intuitive setup and navigation for your Franklin Electric products: - Pairs quickly with compatible drives and protections - Startup is simple with in-app guidance - Access over-the-air firmware updates for effortless upgrades Quickly service more jobs: - Create and manage templates to easily save and load configurations from one installation to the next - Save connected devices and manage locations to quickly reconnect Access local monitoring & unlock full-view logs and reporting: - Get real-time product status - Conveniently collect auto-generated commissioning reports and time-stamped logs Get expert support how you need it: - With FE Connect’s One-to-One service feature, installers can give temporary access to Franklin Electric’s support team or their own internal experts for real-time, live support. - Additional in-app support tools troubleshoot potential issues and recommend corrective actions – no internet connection required - Email serves as a pre-call reporting, streamlining troubleshooting when contacting Franklin Electric Support Refer to your Franklin Electric Product Owner’s Manual for details and safety information regarding access. Connect with us! Like us on Facebook: https://www.facebook.com/franklinwater/ Follow us on LinkedIn: https://www.linkedin.com/company/franklin-electric/ Follow us on Instagram: https://www.instagram.com/franklin.water/ Privacy Policies & Terms of Use: https://franklin-electric.com/policies/ -- Franklin Electric is a global leader in the engineering, manufacturing and distribution of products and systems focused on the movement and management of water. We offer pumps, motors, drives, and controls for use in a wide variety of agricultural, commercial, industrial, mining, municipal, and residential applications.
Screenshots
Verdict
The clearest difference is in-app purchases: FE Connect at none against eXact iDip's 18. FE Connect also leads on rating (4.4 vs 4.0). eXact iDip's advantage is review sentiment (67% vs 50%) and ratings volume (49 vs 7). On price, update cadence, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. eXact iDip sells 18 one-off in-app purchases. FE Connect asks for nothing beyond the download.
FE Connect holds the better App Store score, 4.4 against 4.0. That said, the two scores are not equally well evidenced: eXact iDip has 49 ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 67% of eXact iDip's written reviews are positive against 50% of FE Connect's, so the app with the better star average is not the one people write more warmly about.
eXact iDip ships an update every 6 weeks, FE Connect every 2 months. The most recent releases landed on August 29, 2026 and July 7, 2026 respectively.
| Parameter | eXact iDip | FE Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (49 ratings) | 4.4 (7 ratings) — better |
| Positive reviews | 66.7% of reviews — better | 50.0% of reviews |
| Number of ratings | 49 — better | 7 |
| Update frequency | Every 6 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | Yes | No — better |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPod, Apple Watch — better | iPhone, iPad |
| Requires iOS | 15.6 — better | 16.6 |
| Further details — not scored | ||
| Size | 41 MB | 73 MB |
| Age rating | 4+ | 4+ |
| Developer | Industrial Test Systems Inc. | Franklin Electric Co., Inc. |
Customer experience
eXact iDip
FE Connect
Bugs and requests
eXact iDip
Reported bugs
10 issues- Bluetooth connection problems
- App crashes on launch or during use
- Lost purchased tests after update
- Results data goes missing
- Store section not showing items
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- App not working on iOS 13
- Crashing when importing contacts
- Cannot save tests to customer
- Varying results from same sample
- Hanging dialogue boxes ('configuring', 'loading algorithm')
Requested features
7 requests- Improve user interface and navigation
- Allow setting customer/site once for personal use
- Provide actual readings instead of 'LO'/'HIGH'
- Full screen support for iPhone X and iPads
- Better interface/integration between devices
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- Option to not require GPS
- Make test purchases more straightforward
FE Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
eXact iDip
- Chloride CH$4.99
- Copper CU$4.99
- Hardness, Total Low THL$4.99
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- Iron, Total FE$4.99
- Nitrate, Fresh NO3$4.99
- Phosphate PO4$4.99
- Sulfate SO4$4.99
- Hardness, Total High THH$4.99
- Calcium CA$4.99
- Cyanuric Acid CY-III$4.99
- Manganese MN$4.99
- Chlorine, Total (DPD-4) CL$4.99
- Turbidity TU$4.99
- Bromine, Total (DPD-4) bR$4.99
- Pool Bundle$8.99
- Smart Brew Bundle$18.99
- 570 Marine Bundle$23.99
- Well Bundle$34.99
FE Connect
No in-app purchases









