Comparison

SB Connect vs OpenGov EAM

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SB Connect

Report community issues directly to City of Santa Barbara staff. Submit service requests with photos, track their progress, and receive completion notifications. Stay updated with local news, schedules, and events.

Highlights
  • Submit service requests
  • Attach photos to requests
  • Track request status
  • Receive completion notifications
  • View community news
  • Check event schedules
Read full description

The SB Connect app connects you directly with City of Santa Barbara staff to more efficiently resolve issues in our community. Here's how it works: 1. See something that needs to be fixed. 2. Create an account 3. Submit a service request and attach a photo 4. City Staff receive your request and fix the problem! 5. You get notified when the service request is completed. You can also check out the latest community news, schedules, and events!

About

OpenGov EAM

Manage assets and work directly from the field with this application. Capture images, create tasks, conduct inspections, and track resources, even offline. Features include AI-powered image recognition, time tracking, and navigation to job sites.

Highlights
  • AI-powered image recognition for asset capture
  • Offline work and data collection
  • Task creation for inspections and maintenance
  • Time and cost tracking
  • Barcode scanning
  • Turn-by-turn navigation to job sites
  • File attachments for assets and tasks
Features
Read full description

OpenGov EAM gives your team the tools to manage assets and work from the field. Capture images, create tasks and requests, conduct inspections, and keep records up to date—even without an internet connection. With features like time tracking, driving directions, barcode scanning, and file attachments, you can collect data, complete work, and monitor resources wherever the job takes you. Built for accuracy and speed, OpenGov EAM helps your organization stay organized and keep projects moving forward. Key Features - Capture assets quickly with AI-powered image recognition - Build and maintain accurate inventories - Create tasks for inspections, repairs, and maintenance - Submit service requests for additional work or information - Update and complete tasks in real time - Track labor, equipment, materials, and costs by task - Use Stopwatch to automatically record time on jobs - Navigate to job sites with turn-by-turn directions - Adjust map layers to focus on relevant records - Visualize assets, tasks, and requests on an Esri basemap - Tap to view detailed information on assets and tasks - Conduct inspections on any asset type - Attach images, videos, PDFs, and other files - Create and edit point, line, or polygon assets directly on the map - Sort and prioritize tasks by urgency, date, or location - Scan barcodes to capture data faster - Work online or offline Important Note This app is for OpenGov Enterprise Asset Management cloud customers only. On-premises customers should continue using the Cartegraph One app. Get Started Call us at 877.647.3050 to begin using OpenGov EAM today.

Screenshots

SB Connect4 screens
OpenGov EAM4 screens

Verdict

The call

The clearest difference is rating: OpenGov EAM at 3.4 against SB Connect's 2.8. OpenGov EAM also leads on ads (none vs shown) and update cadence (every 3 weeks vs every 5 months). SB Connect's advantage is iOS requirement (12.0 vs 18.0). On price, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

OpenGov EAM holds the better App Store score, 3.4 against 2.8. That said, the two scores are not equally well evidenced: OpenGov EAM has 38 ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 0% of SB Connect's written reviews are positive against 20% of OpenGov EAM's.

UpkeepUpdate frequency

SB Connect ships an update every 5 months, OpenGov EAM every 3 weeks. Both last shipped on November 3, 2026.

Scorecard7 real differences · 3 level
SB Connect versus OpenGov EAM: the parameters behind the verdict, then further details
ParameterSB ConnectOpenGov EAM
PriceFreeFree
Rating2.8 (6 ratings)3.4 (38 ratings) — better
Positive reviews0.0% of reviews20.0% of reviews — better
Number of ratings638 — better
Update frequencyEvery 5 monthsEvery 3 weeks — better
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPodiPhone, iPad
Requires iOS12.0 — better18.0
Further details — not scored
Size27 MB76 MB
Age rating4+4+
DeveloperCity of Santa Barbara (CA)OpenGov

Customer experience

SB Connect

All ratings4 ratings
Positive75.0%
Neutral0.0%
Negative25.0%
Written reviews1 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

OpenGov EAM

All ratings38 ratings
Positive55.3%
Neutral5.3%
Negative39.5%
Written reviews15 reviews
Positive20.0%
Neutral20.0%
Negative60.0%

In-app purchases

None

SB Connect

No in-app purchases

None

OpenGov EAM

No in-app purchases

Questions

Is SB Connect free?
SB Connect is free to download, with no in-app purchases.
Is OpenGov EAM free?
OpenGov EAM is free to download, with no in-app purchases.
Which has better reviews, SB Connect or OpenGov EAM?
OpenGov EAM is rated higher. SB Connect averages 2.8 out of 5 from 6 ratings, while OpenGov EAM averages 3.4 from 38 ratings.
Do SB Connect or OpenGov EAM have ads?
SB Connect shows ads; OpenGov EAM does not.
Which is updated more often, SB Connect or OpenGov EAM?
SB Connect ships an update every 5 months, and OpenGov EAM every 3 weeks. Most recently, SB Connect was updated on November 3, 2026 and OpenGov EAM on November 3, 2026.

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