CRM vs CRMLink

Silky Systems Customer Relationship Management (CRM) application comes with features from Omnichannel capabilities to pipeline management and automation, all bundled in one package.

CRMLink — Smarter Connections. Better Relationships. CRMLink turns your iPhone into a complete business phone and CRM. Make and receive calls, run outbound campaigns, message customers across channels, and keep every lead and conversation in one place — so you connect faster and follow up smarter, wherever you are. CALLING & POWER DIALER • Crystal-clear VoIP calling on your business line • Power dialer to work through campaign lead lists hands-free • Full in-call controls — mute, hold, transfer, keypad, speaker, and recording • Incoming calls ring natively with CallKit, even when the app is in the background MESSAGING • Two-way SMS with your customers • Real-time team chat to coordinate with colleagues • Omnichannel ready — WhatsApp, RCS, Telegram, and Meta Messaging CONTACTS & LEADS • Your full contact book and lead pipeline in your pocket • Open a lead, see the full history, and call or text in one tap • Log call dispositions the moment a call ends INSIGHTS & VOICEMAIL • Recent calls, call logs, and visual voicemail • Call analytics and quality metrics to see what's working • Fast search so nothing slips through the cracks BUILT FOR TEAMS • Live presence so everyone knows who's available • Push notifications for messages, missed calls, and lead activity • Manage your plan, wallet, and invoices right in the app Designed to be fast, reliable, and effortless — keep every customer connection in your pocket with CRMLink.