ESO Wave vs FirstWatch Mobile 2.0

Your one stop shop for all things Wave featuring ESO Training Academy. Build your own personalized agenda. Network with fellow attendees. Navigate the event with floor maps. Connect with our stellar exhibitors. And so much more!

FirstWatch — Real-Time Situational Awareness for Public Safety Your agency's operational picture, in your pocket. FirstWatch puts real-time response intelligence in the hands of EMS, fire, and public-safety leaders. Monitor performance, catch problems before they escalate, and stay ahead of what's happening across your jurisdiction — whether you're at your desk, in the field, or on call at 2 a.m. Built for supervisors, operations chiefs, and executives who need answers fast, FirstWatch turns your CAD, dispatch, and surveillance data into a live operational dashboard you can actually act on. Track what matters, as it happens • Live trigger compliance metrics with current, month-to-date, and year-to-date rates • Key response indicators: total active calls, average response time, and time committed • At-a-glance operational and data status so you know your numbers are current Stay on top of triggers and alerts • Browse and search triggers by category — response, documentation, call activity, fire, and surveillance • Drill into any trigger for detailed current, MTD, and YTD performance • Get notified on TAT, sentinel, and trend-based alerts the moment thresholds are crossed Manage incidents and hospital flow • Follow active incidents with unit assignments, locations, and elapsed time • Monitor hospital status and delays, ambulance wall times, and arrivals by hour to spot offload bottlenecks Know your environment • Situational Awareness view with local weather, live traffic alerts, and IPAWS emergency notifications including evacuation orders • Geographic context tied to your service area AI Analyst • Get plain-language answers about your data — "What needs attention?", "What triggers are offline?", "How is P1/P2 response?" • Surface AI-driven insights that flag where performance is slipping Secure and built for agencies • Multi-factor sign-in and encrypted sessions • Switch between customers and modules, bookmark the views you use most, and reach 24/7 support when it counts FirstWatch helps you move from data to decision — so your team can respond faster, document better, and deliver the care your community depends on.