ProteaESS vs DS

Protea Infotech Pvt. Ltd. was founded in 2013 as a result of a precise observation- the businesses are now moving from ‘Cost Centric’ to ‘Productivity Centric’. The core of Productivity is Workforce and we believe that proper management of workforce will give better results. This industry change led Kaushik Doshi to create a vision to develop a Consolidated Workforce management suite which will help the organisations have a complete overview of the employee performance. With our powerful, easy to use, integrated set of applications, businesses can quickly identify the Workforce policies benefiting them and simultaneously help them to improvise.

In this app, patients can provide feedback on various aspects such as staff behavior, cleanliness, and overall service quality. And Unique Ticketing System based Help Desk application for tracking complaints and requests. It has SLA based Turn Around Time (TAT) for early closure of the ticket, mapped with severity & priority to avoid the escalations.